Windows 10: Black Screen - Trekstor PRIMEBOOK c11

Discus and support Black Screen - Trekstor PRIMEBOOK c11 in Microsoft Windows 10 Store to solve the problem; Hi - I see a lot of black screen posts, but none seem to help recover my Trekstor laptop, which I purchased from a Microsoft Store in the US <90 days... Discussion in 'Microsoft Windows 10 Store' started by Maaku-san, Oct 30, 2018.

  1. Maaku-san Win User

    Black Screen - Trekstor PRIMEBOOK c11


    Hi - I see a lot of black screen posts, but none seem to help recover my Trekstor laptop, which I purchased from a Microsoft Store in the US <90 days ago.


    The D-key restart did not yield a screen response when rebooting.


    Before I stay up late to call the store I purchased this from, can anyone provide questions I should attempt to answer prior to the call?


    Thanks

    :)
     
    Maaku-san, Oct 30, 2018
    #1
  2. Maaku-san Win User

    Black Screen - Trekstor PRIMEBOOK c11

    Hi - I see a lot of black screen posts, but none seem to help recover my Trekstor laptop, which I purchased from a Microsoft Store in the US <90 days ago.

    The D-key restart did not yield a screen response when rebooting.

    Before I stay up late to call the store I purchased this from, can anyone provide questions I should attempt to answer prior to the call?

    Thanks
     
    Maaku-san, Nov 9, 2018
    #2
  3. Black Screen - Trekstor PRIMEBOOK c11

    Since the computer is under warranty, you should take it to Microsoft Store and ask them to either repair it or replace it. Since you have already gone through various posts, it seems to me that they didn't work in your case.

    There is no need to have ready questions. When you phone them, simply tell them the problem. They will have questions which they might ask you. The questions might be

    1. Are you able to login in normal mode?

    2. Are you able to login in safe mode?

    3. Does your computer get black screen at the time of login or before login?

    4. They might also suggest you to perform some diagnostics which you will have to do.
     
    Vijay_Verma, Nov 9, 2018
    #3
  4. bob228 Win User

    Black Screen - Trekstor PRIMEBOOK c11

    how do I find added memory chip, using windows 10?

    installed MyDigitalSSD 256GB Super Boot 2 in a Trekstor PrimeBook C11, using windows 10. Where and how do I find the memory chip and how do I make use of the memory
     
    bob228, Nov 9, 2018
    #4
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Black Screen - Trekstor PRIMEBOOK c11

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