Windows 10: Black Screen w/ Audio in Background

Have tried different suggestions.....as per the original post. Helpful suggestions from Lester Bernard, but no luck on any of them. So, here we are again...Original Post:


Hi,

Have been trying to trouble shoot this issue since Nov. 2020.

Screen goes black within a few seconds of any game intro but audio is still functioning in the background. Surfing the net, email, etc. all work fine. Seems to only happen when a lot of power is required.

This is a custom build I had done by a professional, and worked great for almost 2 years.


Build at time issue began:


Wind 10 Pro Edition - Not sure what update was in play in Nov. 2020 but I always keep it updated.


Gigabyte AX370-Gaming3 Motherboard

Ryzen 7 CPU

Nvidia GTX1070 GPU

1TB SSD - OS Only

4TB HDD

32GB Ram - G.Skill Fortis


I have recently replaced the following:

GTX1070 - Bought a used one, same issue

RTX2070 - Replacement for the 1070 under warranty - same issue


At this point I figured it wasn't the GPU. So I moved on to the memory. Ran a windows test and results said there was an error with my memory hardware. So I replaced the Fortis sticks with:


Trident neo - G.Skill -- same issue occurring


So now I am at a stopping point of trying to guess. Hoping someone has some info on this issue.

Thank you in advance.

SRW

:)

 

Black Lock screen BACKGROUND

Hi Bill,

Let us know the make and model of your computer.

Let us try few of the troubleshooting steps below and check if it helps.

Step 1: Try to set the lock screen background to picture and check if the issue persists.

Step 2: I suggest you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Step 3: Update the Display Adapter drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter and click on
  Update Driver Software.
• Restart the computer.

Hope it helps. Reply to the post with an updated status of accessing the lock screen background for further assistance.

Thank you.

 

Windows 10 Black Background?

Hi,

To help you with your concern, we suggest that you try to follow the steps on how to troubleshoot black screen problems. Check on the links provided below:

• Troubleshoot black screen problems
• Recovery options in Windows 10

Update us on the result.

 

Windows 10 Black screen, Start screen, Critical Low Battery

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you try the power troubleshooter if you are able to boot into the system.

Follow the steps below.

• Press Windows key + W and type Troubleshooting.
• Select Troubleshooting and click on System and Security.
• Click on Power and follow the onscreen steps.

For black screen issues click on the link below and refer the suggestions by Sharath Srinivasa.

Black screen after upgrading to Windows 10

Hope this helps.

Regards,