Windows 10: Black Screen w/ Cursor After Login.

Hi,

I've got a serious issue. My newly built computer has been having issues since about day 3. First, let me list off relevant hardware and software.

MoBo: ASUS Z170-A
CPU: Intel 6600k i5
GPU: MSI 1070 GTX
RAM: 32GB DDR4
128GB SSD
1TB HDD
1.5TB HDD
650w PSU

Relevant Software:
Windows 10 Pro
Webroot SecureAnywhere
Paragon HFS+
Macrium Reflect(with 2 jobs scheduled for startup)
Steam / games
Battle.net / games

Basically, it started when I tried to install VirtualBox. On next startup, Black Screen w/ Cursor after login. Safe Mode, Windows Explorer just goes Not Responding. I restored from an image. A few days go by, I try virtualbox again, same thing. So I give up on VirtualBox. Next I am having an issue with my "Rear Speaker" port on MoBo. I figure maybe the RealTek Audio drivers need an update. I go and download ASUS update for them, install, and problem surfaces again. Restore. Now I create a new user account. I go to my main account and do a chipset update. computer freezes during installation, and Black Screen reoccurs.

Here's the kicker. I login to my new 2nd account, and no problems. I successfully updated the Intel Chipset Driver from my second account.

Any ideas whats wrong here? I'm considering a clean install of Windows. I just want to rule out any Hardware issues.

:)

 

[ASUS A550C] Installed Nvidia drivers and got either black screen or screen glitchy

Still the same. But with black screen with no cursor after login

 

Black screen with only mouse cursor at startup after windows 10 installation.

Hi Larsen,

Did your PC ever reach the Windows login screen? Did it go black before or after login?

Regards,

Jack

 

One quick update, but also my with regular user that experiences the issue, also I could never open Windows Update or the Update Settings from the search results, but with my new user, no issue.

 

First make sure you do not have Hyper V enabled. If it is, disable it. You can't run Hyper V and VBox/VMWare at the same time. Part 2 will tell you how to enable/disable it. (Hyper-V virtualization - Setup and Use in Windows 10 - Windows 10 Forums) If that does not work, try this

 

Hi,

I should have mentioned that VirtualBox is no longer installed, since I restored from a ghost image, and also I have tried every variant of the Windows + P

 

I just want to let everyone know that the issue is resolved, but the cause is still unknown. I simply deleted my User Account and created a new one. This new account has no issues, is capable of updating the drivers without freezing, etc.

If anyone wants to provide additional theories, please go ahead, but at this point I am saying this is a Solved issue.

 

Glad you have it fixed, good work. Sounds like a corrupted user account.