Windows 10: Black screen when using any screen shot software

Whenever I try to take a screen shot I get a black screen - I've tried MS Snipping Tool, Jing, Screen Hunter, Snagit but all of these switch to a b;ack screen when I try to capture a screen. I suspect there's one or more settings somewhere that are causing this and I need help to track down and fix these. I need to be able to edit the screen shots once captured so 'Prt SC' is no good. Set up is Windows 10 with McAfee LiveSafe

:)

 

Screen Shot in Windows 10

Hi Jeremy,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

To guide you in the right direction, I need more information from the computer by answering the following questions:

• What exactly are you referring to?
• Are you facing any kind of issues with Windows?

If you want to take a screen shot and save it as picture, I suggest you to check with the below steps.

To take a screen shot and save it as a picture

• 
  Click the window you want to capture. Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is near the upper-right corner of your keyboard. (Depending on the type of keyboard you have, the exact
  key names on your keyboard may vary slightly.)
  

Note: You can take a screen shot of your entire desktop rather than just a single window by pressing the Print Screen key without holding down the Alt key.

• 
  Click Start, click Accessories, and then click
  Paint.
  
• 
  In the Paint window, click Edit, and then click
  Paste.
  
• 
  When the image appears in the Paint window, click File, and then click
  Save As.
  
• 
  In the Save As dialog box, in the File name box, type a name for the screen shot, and then click
  Save.
  

Please do get back to us with the answers to assist you better with issue you are facing.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.