Windows 10: Black screen with cursor after logging in (win10)

Hello,
I Have Dell inspiron 15R N5110. Have been seeing a black screen with cursor after login to windows. I rarely see the desktop but after leaving the laptop turned for long time, maybe hours. But when i click on my computer or pressing ctrl + A it takes secs or even mins to respond, and doesn't reapond if i tries to open my computer or anything.
I tried the diagnostics on the startup and found the following results:
Error code 2000-0333
Validation 61893
Msg: video-user provided no input for graphic test

Another msg

Error code 2000-0142
Validation 25486
Msg: Harf drive O-S/N WD-WX41E4131137, self test unsuccessful. Status=7

I dunno what is the problem exactly

:)

 

Windows10, black screen with cursor after logging in.

Hi Ayush,

I suggest you to boot from the Windows 10 DVD and then perform Automatic Repair and check if it works for you.

You may refer to the following URL to download the ISO files (You may download ISO file from a different computer and use it on the issue computer).

How
to download official Windows 10 ISO files

Follow the steps to perform Automatic Repair using the Installation Media:

a. Insert the media such as (USB or DVD) and restart your computer.

b. Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c. Once the Windows Setup window appears, follow these steps:

d. Click next and select Repair your computer.

e. You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f. You may choose Automatic Repair from Advanced boot option.

Please feel free to visit our website for any help with Windows Operating System.

 

Windows10, black screen with cursor after logging in.

Hi,

Thank you for posting your query in Microsoft Community.

If you see the black screen only after sign-in and you can see a mouse cursor:


Is it a Notebook or Tablet? Try using hardware buttons to adjust display brightness up, We have a report of

atleast one PC which had this issue (brightness at min, increasing brightness enabled us to continue setup).

While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.

• If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
  
• If this resolves the black screen, use corruption resolution steps (dism, then sfc),If this does not work, then Explorer.exe probably crashed. you can start Internet Explorer to achieve an LMI connection to then perform some other troubleshooting:
  
• In Task Manager, File, Run. iexplore.exe Once you achieve a connection you can use a few tools started from Task Manager to make progress:
  
• Appwiz.cpl:Look for Antivirus software or other apps that may cause issues with the shell. Uninstall them. Then restart.
• Compmgmt.msc: This is Computer Management, where you can find the Event Viewer to search for details on an Explorer.exe error.
  

CMD started as Admin: Use this for various commands, like creating a new administrator user with the following commands (changing “<password>” to something of the customer’s choosing):net user test <password> /add net localgroup Administrators test /add
.

This will give you a test user to try, which will confirm if the issue is user or system-specific.

give DISM and SFC steps.

Keep us posted if you face any issues on Windows in future. We will be glad to help you.

 

That sounds like the hard drive is failing, and Status=7 is a failure on WD drives. Hope you have a backup. You can run chkdsk to check and possibly fix, but I've always heard that once they are going, they are going. I'm no expert though, so YMMV. Someone more knowledgable than me will probably be along soon. But, I'd be wanting my files off that drive if I didn't have a backup already.