Windows 10: black screen with cursor after switching user

When I try to switch to my signed in user account, I get a black screen with a cursor. I am unable to bring up task manager and have to hard reset. This has been happening since the last update.


Windows 10 Pro

:)

 

Black screen after switching accounts


win key/L....select account..enter pw....get black screen with cursor.
ctrl/alt/delete does nothing and suggestions i've tried do nothing.
very annoying

 

Black screen while switching user account.

Hello Raider,


As per the query, while switching the users in your PC ends with black screen. And it even persists after a restart.

- What is the make and model of your computer ?

We recommend you to refer the steps “Black screen and not signed in to Windows” in the below article to fix the black screen issue.

Troubleshoot black screen or blank screen errors


Keep us informed with the status of the issue.

Thank you.

 

Windows 10 Black Screen, No Cursor

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

Please follow the below suggestion and check if that helps.

If you see the black screen only
after sign-in and you can see a mouse cursor:

• While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
  
• If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
  

If this resolves the black screen, use corruption resolution steps.

Perform SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system
files and to repair missing or corrupted system files in Windows.

Use the System File Checker tool to repair missing or corrupted system files

Use the System File Checker tool to repair missing or corrupted system files ( Applies to Windows 10 as well).

I would also suggest you to run the System update readiness command. It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available. Follow the steps.

• Press Windows key + X.
• Click command prompt (Run as administrator).
• In the Administrator: Command Prompt window, type the following commands. Press
  Enter key after each command:
  • DISM.exe /Online /Cleanup-image /Scanhealth
  • DISM.exe /Online /Cleanup-image /Restorehealth

To close the Administrator: Command prompt window, type
Exit, and then press Enter.



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.