Windows 10: Black screen with cursor after Windows 10 update

Discus and support Black screen with cursor after Windows 10 update in Windows 10 Installation and Upgrade to solve the problem; My laptop has 2 OS's of Windows 10. The second OS got the WCU earlier this week without incident. The first OS WCU conflicted with Avast Cleanup... Discussion in 'Windows 10 Installation and Upgrade' started by Cymbal Man Freq., May 9, 2021.

  1. Black screen with cursor after Windows 10 update


    My laptop has 2 OS's of Windows 10. The second OS got the WCU earlier this week without incident. The first OS WCU conflicted with Avast Cleanup Premium after spending so many hours downloading and installing & reinstalling the latest WCU automatically. The machine crashed during installation and I had to hard reboot. The machine wouldn't reboot to the boot screen where I'd get a choice of OS's or Diagnostics. I had to use the Windows 10 USB tool to try to repair. I tried to fix the BCDrepair but it didn't help. I ran scandisk on all 3 large partitions and it still didn't help. I ran

    :)
     
    Cymbal Man Freq., May 9, 2021
    #1
  2. Peer_Sam Win User

    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, May 9, 2021
    #2
  3. Windows 10 Black Screen, No Cursor

    Hi,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    Please follow the below suggestion and check if that helps.

    If you see the black screen only
    after sign-in and you can see a mouse cursor:

    • While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
    • If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
    If this resolves the black screen, use corruption resolution steps.

    Perform SFC scan.

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system
    files and to repair missing or corrupted system files in Windows.

    Use the System File Checker tool to repair missing or corrupted system files

    Use the System File Checker tool to repair missing or corrupted system files ( Applies to Windows 10 as well).

    I would also suggest you to run the System update readiness command. It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available. Follow the steps.

    • Press Windows key + X.
    • Click command prompt (Run as administrator).
    • In the Administrator: Command Prompt window, type the following commands. Press
      Enter key after each command:
      • DISM.exe /Online /Cleanup-image /Scanhealth
      • DISM.exe /Online /Cleanup-image /Restorehealth
    To close the Administrator: Command prompt window, type
    Exit, and then press Enter.



    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.







     
    Karthicka_R, May 9, 2021
    #3
  4. Black screen with cursor after Windows 10 update

    Black screen with cursor after Windows 10 update

     
    Cyril Robinson AzariahJ, May 9, 2021
    #4
Thema:

Black screen with cursor after Windows 10 update

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