Windows 10: black screen with cursor after windows update , cant start in safemode

Discus and support black screen with cursor after windows update , cant start in safemode in Windows 10 BSOD Crashes and Debugging to solve the problem; i have taken the drive out and put it in a dock . im running seatools for windows on the drive from my pc Discussion in 'Windows 10 BSOD Crashes and Debugging' started by moss99, Jan 25, 2018.

  1. moss99 Win User

    black screen with cursor after windows update , cant start in safemode


    i have taken the drive out and put it in a dock . im running seatools for windows on the drive from my pc
     
    moss99, Jan 28, 2018
    #16
  2. moss99 Win User

    the drive appears in windows as local disc (M: ) 915 GB free of 915 GB and also recovery image (N: ) 1.61 GB free of 13.4 GB ,,
    sea tools does not see the drive . Windows gives message there are errors on drive (N: ) and option to repair drive ,. should i let it ?
     
    moss99, Jan 28, 2018
    #17
  3. moss99 Win User
    Not sure why those smiley faces are there ?? should be : )
     
    moss99, Jan 28, 2018
    #18
  4. zbook New Member

    black screen with cursor after windows update , cant start in safemode

    some of the letter when next to each other produce the smiley faces. Separate the letters to modify them when they occur.
     
    zbook, Jan 28, 2018
    #19
  5. moss99 Win User
    is this looking like a hard drive failure ?
     
    moss99, Jan 29, 2018
    #20
  6. zbook New Member
    It needs to be ruled in ruled out.
    Doesn't HD Sentinel have more test options
    Will it allow surface scan?
    When using windows it will display results for each tab:
    Overview
    Temperature
    SMART
    Disk performance
     
    zbook, Jan 29, 2018
    #21
  7. moss99 Win User
    moss99, Jan 29, 2018
    #22
  8. zbook New Member

    black screen with cursor after windows update , cant start in safemode

    The free version should have surface scan.
    Click on disk > surface test (this may take several hours)
    It is a read test.
     
    zbook, Jan 29, 2018
    #23
  9. moss99 Win User
    when i click on surface test i get a message " available only after registration and activation
     
    moss99, Jan 29, 2018
    #24
  10. zbook New Member
    zbook, Jan 29, 2018
    #25
  11. moss99 Win User
    ok , i have run the hd tune pro a couple of times , the first time it brought up a couple of red squares and seemed to get stuck , i left it running while at work today and it seems to have stopped at 999 gb
    https://www.dropbox.com/sh/fd4dmkntt...0hUdjts2a?dl=0
     
    moss99, Jan 30, 2018
    #26
  12. zbook New Member
    Have you been able to backup all of the files to another drive or to the cloud?
    Have you been able to make a backup image with Macrium and save the image to another drive?
     
    zbook, Jan 30, 2018
    #27
  13. moss99 Win User

    black screen with cursor after windows update , cant start in safemode

    no , i took the drive out and put it in a caddy connected to my pc
     
    moss99, Jan 30, 2018
    #28
  14. zbook New Member
    Once the files are saved (individual backup and/or image) you then have the ability to clean install the operating system.
    The drive can then be reassessed after the clean install.
    If the drive is ok then you can restore the files or image.

    The HD Tune did not display any bad blocks.
    There were problems reported on HD Sentinel.
    So additional testing is needed for clarification.
     
    zbook, Jan 30, 2018
    #29
  15. moss99 Win User
    the drive is showing as local disc M , which seems to be empty . and recovery image N which opens to prog data , recovery, and windows c shortcut
    there doesnt seem to be any files to save
     
    moss99, Jan 31, 2018
    #30
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black screen with cursor after windows update , cant start in safemode

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