Windows 10: Black Screen with cursor and graphic glitch

Hi I would like to ask an assistance about my current issue. I will write all the details and changes i made completely.


I scanned my PC using windows defender and it has detected a threat Trojan.Html brocoiner rfn. I deleted it and scanned again using adware cleaner. After cleaning the threat, adware cleaner asks for a restart and I restarted it.


After restarting, it says windows ran into problem and will automatically restart in one minute. And turns into an infinite restart loop. I searched a solution.


First i followed this video

https://youtu.be/fhHBdBD_92A


Then restart loop still persists. Then the last one is booting into safe mode.


Right after booting to safe mode, restart loop ends and it seems to be working fine. Now i go to C:\windows\SoftwareDistribution folder and deleted its contents. After restarting, it now shows a black screen, i can move the cursor with loading circle and it vanishes every 5 seconds. Black screen also has small square on left side that looks like a distorted graphic.


This image shows the graphic glitch and loading cursor.

https://imgur.com/a/pFnKBBu


Thank you



Edit**

Black screen occurs after motherboard logo

:)

 

Windows 10 Screen Flickering Black and Graphical Glitches

Hi Daniel,



Welcome to Microsoft Community and thank you for posting. We appreciate your interest in Windows 10.



I understand the inconvenience that you are unable to access the system after an update on Windows 10, we will help you with this issue.

As the issue does not persists in safe mode I suggest to perform the below troubleshooting steps and check:

Follow the below steps:

• 
  From the Lock screen, click on
  Power button.
  
• 
  Press and hold the Shift key from the Keyboard and Click on
  Restart and try to enter the Safe mode.
  

Kindly try to start your computer in Safe mode from the Windows Recovery Environment.

• After your PC restarts to the Choose an option screen, select Troubleshoot
  > Advanced options > Startup Settings >Restart.
• After your PC restarts, select a startup setting as Safe Mode with Networking by pressing the corresponding number.

Once you have entered into the Safe mode then, try to update the drivers

Step 2: Check if the NVIDIA graphics card is detected in device manager. If it is detected, update it's drivers and check if that helps.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  In the list of Hardware categories, double-click the category your device is in and then double-tap the device you want. For example, to see your video card, click Display adapters, and then double-click the video
  card name.
  
• 
  Click the Driver tab, click
  Update Driver, and then follow the instructions. You might be asked for an admin password or to confirm your choice.
  

Step 3: If that does not fix the issue, please reinstall the display adapter drivers.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Display adapter.
  
• 
  Right-click on the Display adapter that is listed and click “Uninstall”.
  

Restart the computer and download, install the latest drivers from the NVIDIA website.

Download Drivers | NVIDIA



For blue screen/ Black screen errors, I suggest you to refer to the below Microsoft articles:

Troubleshoot blue screen errors

And,

Troubleshoot black screen problems

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

 

Black screen with flashing cursor

Hello Betsy,

A black screen can occur in a number of scenarios on Windows 10, it's possibly caused by the graphics driver, a connection problem between with your computer's display, during an update or installation, etc.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?

Meanwhile, we recommend performing the steps on this article
to troubleshoot black screen issues on Windows 10.

We look forward to your response.

Regards.

 

Black screen with cursor after Windows 10 update