Windows 10: Black Screen with Mouse

Discus and support Black Screen with Mouse in Windows 10 BSOD Crashes and Debugging to solve the problem; My friend recently experience this similar scenario but their computer did not allow them to load into safe mode. I have no idea outside of safe mode... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Aetherald, Sep 8, 2018.

  1. Aetherald Win User

    Black Screen with Mouse


    My friend recently experience this similar scenario but their computer did not allow them to load into safe mode. I have no idea outside of safe mode with how to fix this. they claim it could be a virus since a family member of theirs tried to download something before he got back. Any help is greatly appreciated.

    :)
     
    Aetherald, Sep 8, 2018
    #1
  2. Dhavelyn Mer Win User

    Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Sep 8, 2018
    #2
  3. Fitseries3 Win User
    Black screen with mouse?

    i seem to be getting this alot lately. how do i solve it?

    windows boots, welcomes, then i get black screen with mouse and nothing else. mouse works, its not frozen. it will sit at that screen for hours.
     
    Fitseries3, Sep 8, 2018
    #3
  4. Rose Cal Win User

    Black Screen with Mouse

    black screen

    Hi Bart,

    It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

    • Are you getting any error messages?
    • What happen when you tried to login?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you follow the steps in this
    article
    to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

    Let us know if you need further assistance.
     
    Rose Cal, Sep 8, 2018
    #4
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Black Screen with Mouse

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