Windows 10: Black screen

Discus and support Black screen in Windows Hello & Lockscreen to solve the problem; I updated Windows 10 recently version 1909 and since then I have experienced continual log in problems. In the past I have used passwords but since the... Discussion in 'Windows Hello & Lockscreen' started by JamieHodge2, Jan 19, 2020.

  1. Black screen


    I updated Windows 10 recently version 1909 and since then I have experienced continual log in problems. In the past I have used passwords but since the update I have established a Pin number, but login attempts leave me with a black screen. However, if I restart three or so times it lets me in, albeit sometimes I have to revert to my password. This is becoming frustrating and I am tempted to uninstall the update to restore my sanity.

    :)
     
    JamieHodge2, Jan 19, 2020
    #1

  2. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Jan 19, 2020
    #2
  3. Rose Cal Win User
    black screen

    Hi Bart,

    It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

    • Are you getting any error messages?
    • What happen when you tried to login?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you follow the steps in this
    article
    to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

    Let us know if you need further assistance.
     
    Rose Cal, Jan 19, 2020
    #3
  4. Remon Ont Win User

    Black screen

    black screen

    Hi,

    To assist you better regarding your concern, we would like to know more information:

    • Did you get any error messages?
    • Have you tried updating the drivers?
    We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

    link
    .

    You can also check the article about troubleshooting black screen problems on the link below.

    windows-10-troubleshoot-black-screen-problems

    Hope this information helps. Please post us back if you need any further assistance.
     
    Remon Ont, Jan 19, 2020
    #4
Thema:

Black screen

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