Windows 10: Blackscreen and no reaction at all

Hi,

I have a big problem with my PC.
At the moment it is not possible to use my pc. Directly after login the screen went black and even pressing the "Num" key dosn't make changes on the keyboard. Normally it should change the LED for the numpad but that didn't work.
i have to restart the pc with long pressing the powerbutton.

The hardware ist checkt several times. And in the Windows-Safe-Mode it will run.
I think there is a problem with the ATI driver.

If I cleaning the ATI driver and reinstall the newest one, the problem returns.

I need my pc for my Mastertheses but at the moment I'm at a point to throw this pc outside the window.

Maybe you can help me.

Thanks and greetings.
P.S.: I found the ERROR in the Windows problemreport.

LKD_0x141_Tdr:6_IMAGE_atikmpag.sys

:)

 

my lumia 540 doesn't reaction at all

Hi bahmanbalooch,

Thank you for posting. Based on the information that you shared it looks like your phone needs to be serviced.

Since you are a Windows insider member the best place to post your questions is in the Windows Insider Forums, here's the link: http://answers.microsoft.com/en-us/insider.

Sincerely,

 

my lumia 540 doesn't reaction at all

Hi

I bought a Lumia 540 and it was running wp8.1.but it was so lagy.i upgraded it windows 10.but it was still so lagy.i did hard reset but it wasn't able to resolve this problem.i decided to downgrade it to wp8.1 using windows device recovery tools.but along
of downgrading I saw an error on pc and my phone turned off.now it doesn't turn on and it don't show any reaction.not soft reset and not hard reset and not screen turn on.even it doesn't vibrate.

now what i have to do?

Is my phone dead?

What is solution?

 

Given your description it is possible that your GPU has become faulty/failing, it sounds like it at least.

 

I have had tested the gpu from the supplier, and he said that everything is fine.

 

A question, what PSU do you have?

 

Hi and Welcome,

In de msinfo file i can find hardware thats being marked as troublesome:
Code: Microsoft Hyper-V - Busanbieter für virtuelle Computer ROOT\VMBUS\0000 Das Gerät funktioniert nicht ordnungsgemäß, da Windows die für das Gerät erforderlichen Treiber nicht laden kann. Microsoft Hyper-V-Virtualisierungsinfrastrukturtreiber ROOT\VID\0000 Das Gerät funktioniert nicht ordnungsgemäß, da Windows die für das Gerät erforderlichen Treiber nicht laden kann. Microsoft Hyper-V-Server für virtuelle Datenträger ROOT\STORVSP\0000 Das Gerät funktioniert nicht ordnungsgemäß, da Windows die für das Gerät erforderlichen Treiber nicht laden kann.[/quote] If i understand the few words of german (i also speak a Germanic language, so words do look a like) its saying that the device is not functioning correctly or that it can't load something (i'm guessing the drivers).

I'm not saying this is the cause, but its at the very least worth looking into.
Do you actively use Hyper-V ?

Your dumpfiles point to ati drivers.
Code: STACK_TEXT: ffffd000`a07d6f68 fffff801`e6e3e75c : 00000000`000000ea ffffe001`fca8a840 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx ffffd000`a07d6f70 fffff801`e6e3e81e : ffffd000`a07d7048 fffff801`ea23ca48 ffffd000`a07d7048 ffffd000`a07d7110 : dxgkrnl!TdrTimedOperationBugcheckOnTimeout+0x24 ffffd000`a07d6fe0 fffff801`ea1e5fb3 : ffffe001`fa449000 ffffd000`a07d7141 ffffd000`a07d7110 fffff801`ea23ca34 : dxgkrnl!TdrTimedOperationDelay+0xbe ffffd000`a07d7020 ffffe001`fa449000 : ffffd000`a07d7141 ffffd000`a07d7110 fffff801`ea23ca34 00000000`01312d00 : atikmdag+0x45fb3 ffffd000`a07d7028 ffffd000`a07d7141 : ffffd000`a07d7110 fffff801`ea23ca34 00000000`01312d00 fffff800`529e0028 : 0xffffe001`fa449000 ffffd000`a07d7030 ffffd000`a07d7110 : fffff801`ea23ca34 00000000`01312d00 fffff800`529e0028 fffff801`ea1e5f87 : 0xffffd000`a07d7141 ffffd000`a07d7038 fffff801`ea23ca34 : 00000000`01312d00 fffff800`529e0028 fffff801`ea1e5f87 00000000`00000101 : 0xffffd000`a07d7110 ffffd000`a07d7040 00000000`01312d00 : fffff800`529e0028 fffff801`ea1e5f87 00000000`00000101 00000000`00000080 : atikmdag+0x9ca34 ffffd000`a07d7048 fffff800`529e0028 : fffff801`ea1e5f87 00000000`00000101 00000000`00000080 00000000`00020d4b : 0x1312d00 ffffd000`a07d7050 fffff801`ea1e5f87 : 00000000`00000101 00000000`00000080 00000000`00020d4b ffff34e9`41c2cf2a : nt!_NULL_IMPORT_DESCRIPTOR <PERF> (nt+0x7c2028) ffffd000`a07d7058 00000000`00000101 : 00000000`00000080 00000000`00020d4b ffff34e9`41c2cf2a 00000000`00000000 : atikmdag+0x45f87 ffffd000`a07d7060 00000000`00000080 : 00000000`00020d4b ffff34e9`41c2cf2a 00000000`00000000 00000000`00000001 : 0x101 ffffd000`a07d7068 00000000`00020d4b : ffff34e9`41c2cf2a 00000000`00000000 00000000`00000001 ffffe001`fa449000 : 0x80 ffffd000`a07d7070 ffff34e9`41c2cf2a : 00000000`00000000 00000000`00000001 ffffe001`fa449000 ffffd000`a07d7130 : 0x20d4b ffffd000`a07d7078 00000000`00000000 : 00000000`00000001 ffffe001`fa449000 ffffd000`a07d7130 fffff801`ea1df5ae : 0xffff34e9`41c2cf2a[/quote]

When you re-installed the driver, did you use DDU to do this? If not, try to use DDU (run is in safemode, the tool will ask you to do this for you) and later on reinstall your drivers. Download them from

R9290X-DC2OC-4GD5 | Graphics Cards | ASUS Global


I say this because in the dxdiag.txt it says:

Code:

 ---------------
 Display Devices
 ---------------
 Card name: Microsoft Basic Display Driver
 Manufacturer: 
 Chip type: 
 DAC type: 
 Device Type: Display-Only Device
 Device Key: Enum\ROOT\BASICDISPLAY
 Display Memory: 4061 MB
 Dedicated Memory: 0 MB
 Shared Memory: 4061 MB
 Current Mode: 1024 x 768 (32 bit) (64Hz)
 
 
 it does not say "ATI ..." So the installation might have gone wrong.

 

Hi Axe0,

I've looked at the CPU specs, it has no GPU Module

Intel Processor E3-1230 v3 (8M Cache, 3.30 GHz) Specifications


Graphics Specifications Processor Graphics ‡ None
So it could mean that the GPU is not at fault right ?

edit:

further explanation: if GPU would be defect, shouldn't he be having more visible troubles ? Like flickering lines eg.

 

@axe0: The PSU is a Thermalteke wit h850W, I think this should be enough *Wink
@zztemp: No at the moment I didn't use Hyper-V, I will deactivate it.
And yes I had used DDU, but I will do it again and install the driver.
Hope this will help *Smile

 

OK the PC boots and I'm in Windows. Dxdiag now say that i is a ATI Radeon. Maybe it was the hyper v.
I will test the system later, because now I eat something and go to the cinema, Batman vs Superman *Wink
Thx for your help and I hope the problem is solved.

 

You can find the GPU in the msinfo32.nfo file, I cannot read german but it is straight forward to me since I've gone through it numerous of times.
Attachment 74454

A GPU defect can cause various of display problems, it doesn't have to be only a flickering but it could also be a black screen after some time.

 

Hi,

I hoped that the problem is gone, but it hits me again.

But now I have done es Log in normal mode.

Maybe you see now more information...

Thx for you time and help *Smile

 

Hi, my PC is crashing all the time.
In the morning I saw a bluescreen with the
error message : thread stuck in device driver
The problem is that I'm not anymore in guaranty.
But every time my graphiccard is at the supplier, they didn't find any problems.

 

thx for clearing that up!

 

Have you tried to change the GPU from slot?