Windows 10: Blank or Black Screen when Restarting Windows 10

Discus and support Blank or Black Screen when Restarting Windows 10 in Windows 10 Support to solve the problem; On my wife's laptop which is a Toshiba Satellite C855D-S5340, when clicking "Restart" Windows will attempt to restart but will hang at a blank screen... Discussion in 'Windows 10 Support' started by rdburke, Aug 15, 2019.

  1. rdburke Win User

    Blank or Black Screen when Restarting Windows 10


    On my wife's laptop which is a Toshiba Satellite C855D-S5340, when clicking "Restart" Windows will attempt to restart but will hang at a blank screen before showing the post screen or LOGO. I have let it sit for hours and it does nothing from that point. You then have to use the power button to shut it down and then start it up and it does fine. It is running OS Build 18362.295 and all drivers are up to date. Plenty of room on the HDD and 8 GB of RAM. This does not happen if you choose "Shutdown" from the menu instead of "Restart". I have turned off Fast Restart in Power Options and also used elevated command prompt to make sure it was turned off. Still get same results. I have searched the MS Community Help and there are MANY instances of this problem but I can't seem to find anything that works for me. Can somebody please help with this annoyance? Thanks in advance!
    *Confused

    :)
     
    rdburke, Aug 15, 2019
    #1
  2. Peer_Sam Win User

    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Aug 15, 2019
    #2
  3. KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

    Hi,

    Thanks for the reply and appreciate your efforts to work on this issue.

    Please answer these questions to get additional information for clarity:

    1. Are you getting a black screen before signing in to Windows 10?
    2. Are you getting a black or blank screen after signing in to Windows 10?
    3. Are you getting a black screen with spinning dots after restarting the device?

    Some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

    Suggest you to follow the steps from this article to check if that works.

    Troubleshoot black screen or blank screen errors:

    https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors


    Let us know the result of the steps performed so that we can help you further.

    Awaiting your reply.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
    Srimadhwa_B, Aug 15, 2019
    #3
  4. Blank or Black Screen when Restarting Windows 10

    Blank Screen

    Hi Virginia,

    Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

    • Are you getting any error messages before getting a blank screen?
    • Are you experiencing this when using a particular app?
    • Were there any changes made on your computer settings prior to this issue?

    Meanwhile, we suggest that you refer to this
    article
    which talks about the steps you can take to resolve blank screen errors.

    We'll wait for your response and assist you accordingly.
     
    Angela Pun, Aug 15, 2019
    #4
Thema:

Blank or Black Screen when Restarting Windows 10

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