Windows 10: Blank Screen on Windows Security/Virus scan not working. Need Help

Discus and support Blank Screen on Windows Security/Virus scan not working. Need Help in AntiVirus, Firewalls and System Security to solve the problem; So I'll explain the problem in detail and the step by step process I followed System Details: Windows 10 No Updates Pending I felt something go... Discussion in 'AntiVirus, Firewalls and System Security' started by SanjeevaniPandey, May 4, 2020.

  1. Blank Screen on Windows Security/Virus scan not working. Need Help


    So I'll explain the problem in detail and the step by step process I followed


    System Details: Windows 10 No Updates Pending


    I felt something go wrong with my system on opening a downloaded file from the internet. I went to windows security but the screen was blank. No options. So I opened the 'Virus and Threat Protection' window via search. Neither of the scans would work and if I click on 'Protection history', the window just closes. On searching ways to fix this, I tried the following methods:


    1. Restarted multiple times, doesn't work. I do not have other antivirus programs so that's not the case either.

    2. SFC scan shows no corrupt files

    3. Clean boot - still no changes

    4. Restarting Security centre doesn't work - If I right click on 'Security Centre', it won't let me restart - neither of the start, stop, restart options are available clickable to me, not even via properties.

    5. In registry entries, I found MsMpEng.exe which should be deleted. Deleting it had no luck. Windows Security still not working

    6. Looking for malwarethis might be the root cause of all fuss - I did this through Emsisoft EmergencyKit Scanner which found the Trojan.GenericKD in Local Disk C. Deleted it. The original file I clicked that caused all the issue - I deleted that beforehand as well even from Recycle Bin


    Restarted my system. Still no luck. My Windows Security would not work and it's really bothering me. Is there something I'm missing on? I also tried opening it in Safe Mode and I don't know what else to do. Could malware be hiding somewhere else as well or is it some other error. I really don't want to reset windows as I cannot afford losing my files as I do not have an external hard disk drive to back up important files on during the coronavirus quarantine.


    Do I have any other options?

    :)
     
    SanjeevaniPandey, May 4, 2020
    #1
  2. dalchina Win User

    Windows Security Virus Scan

    Please confirm you don't have a list like this:

    Blank Screen on Windows Security/Virus scan not working. Need Help [​IMG]


    e.g. from here (or via the control panel):

    Blank Screen on Windows Security/Virus scan not working. Need Help [​IMG]


    If not, suggests deeper problems. To which uninstall option are you referring? (A picture is worth...)
     
    dalchina, May 4, 2020
    #2
  3. Windows Security Virus Scan

    Yes that's exactly what I have. If you notice there is an uninstall option next to organize if you scroll to other updates ie. office, but it will disappear once you scroll to the latest updates.
     
    stealth2920, May 4, 2020
    #3
  4. Steve C Win User

    Blank Screen on Windows Security/Virus scan not working. Need Help

    Windows Security Virus Scan

    Starting from services worked - I now have the following versions. However, it stopped again after a couple of minutes! I also don't have a Defender taskbar icon.

    Blank Screen on Windows Security/Virus scan not working. Need Help [​IMG]
     
    Steve C, May 4, 2020
    #4
Thema:

Blank Screen on Windows Security/Virus scan not working. Need Help

Loading...
  1. Blank Screen on Windows Security/Virus scan not working. Need Help - Similar Threads - Blank Screen Security

  2. Windows Security Virus Scan

    in AntiVirus, Firewalls and System Security
    Windows Security Virus Scan: This issue just started the last couple days. The actions needed notification advises that the virus protection is turned off and should be restarted. I go into Windows Security and press the restart but after doing whatever for a couple minutes, it states there was an error...
  3. Windows Security is Blank & Virus Protection is Locked

    in AntiVirus, Firewalls and System Security
    Windows Security is Blank & Virus Protection is Locked: Yep, basically all of my problems can be seen below. [ATTACH] [ATTACH] [ATTACH] https://answers.microsoft.com/en-us/windows/forum/all/windows-security-is-blank-virus-protection-is/88f5677c-31be-40d7-8497-e4990f960dc1"
  4. Windows Security gives a blank screen

    in Windows 10 Ask Insider
    Windows Security gives a blank screen: Hello, I have Windows 10 Home ver 1909 build: 18363.657 when I go Window Security and click on Open Window Security it opens a blank window. Also Virus and Threat protection has green check marks however clicking the Quick Scan does nothing. Real time protection is grayed...
  5. Windows Security Scan finds Virus, Is a blocked Virus still on System

    in AntiVirus, Firewalls and System Security
    Windows Security Scan finds Virus, Is a blocked Virus still on System: Hi, I recently noticed some changes to Windows Security. No longer is there a delete option after taking actions against a Virus. If the action result shows the Virus is blocked does the Virus still remain on the System ? If so is there any way to permanently remove the...
  6. Windows Security Scan finds Virus, Is a blocked Virus still on System

    in Windows 10 Support
    Windows Security Scan finds Virus, Is a blocked Virus still on System: Hi, I recently noticed some changes to Windows Security. No longer is there a delete option after taking actions against a Virus. If the action result shows the Virus is blocked does the Virus still remain on the System ? If so is there any way to permanently remove the...
  7. need help to run a scan

    in AntiVirus, Firewalls and System Security
    need help to run a scan: need you too check my computer for me to make surethat its running good https://answers.microsoft.com/en-us/protect/forum/all/need-help-to-run-a-scan/6b85034d-216e-44b2-87e4-eacfc199dd07
  8. need help with scanning

    in Windows 10 Software and Apps
    need help with scanning: help scan https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-win_scan3d-win_start3d/need-help-with-scanning/2d1758ac-fc04-453a-9978-caa48f045edb
  9. Need an Anti Virus/Internet Security Package that works

    in AntiVirus, Firewalls and System Security
    Need an Anti Virus/Internet Security Package that works: I've been struggling to find an Anti Virus/Firewall/Internet Security package that is fully compatible with Windows 10, and all of my components in all of my PCs. It wasn't long ago that I was getting the Blue Screen of death regularly, and after doing a little research, I...
  10. Help! Booting to a blank screen!

    in Windows 10 Support
    Help! Booting to a blank screen!: My computer started up from sleep this morning to a red screen (an accent color I'm using), thought maybe it had crashed, so I restarted but now all that shows up is the red screen. The cursor still works, the only things that respond to the keyboard are the narrator program...