Windows 10: Blue Screen After Trying to Install Multiple Times

I had to replace some desktop parts on a custom computer. Mainly the power supply, a hard drive and cd/dvdrom.

I replaced the hard driver with an older harddrive from a previous build in the mean time. It came loaded with Windows 7, working perfectly fine. I had a windows 10 pass key, so I figured I should upgrade.

Went to the windows website and used the windows 10 media tool and received an error "We couldn't install windows 10. OxC1900101-0z20017. The installation failed in Safe_Os phase with an error during BOOT operation.

Called Tech Support and an agent remotely took over my computer and went to the windows site on chrome, switched the browser viewing to Mac style and did a hard download of the Media Tool, I entered my pass key and the download seemed to work. D/c front the call and walked away to let it install. I came back an hour later with a blue screen.

Now turning off my computer and turning it back on I have 2 options. 1. Start windows normally which leads to a blue screen or 2. Windows recover which tells me I need the recovery disk. No safe mode available.

Called back to windows tech and another agent remotely accessed my laptop and helped me download a Windows 10 recovery iso and burned it on a DVDR, and instructed me to change my BIOS to run the DVDR first. They gave me instructions to do a clean install. And select the 317gb drive to format, then install. And initially it seemed to work. So I disconnected the call. An hour later I'm stuck at a Black screen with a blue windows logo with 4 dots in a circle on the bottom of the screen, unmoving. Stuck.

Calling back AGAIN, another agent attempted to help me further with no avail, and scheduled an appointment 2 days out with a Level 2 tech.

I'm not sure what to do at this point. I started with a perfectly fine version of windows 7, but now I cant even recover that.

:)

 

blue screen multiple times all differrent codes

Hi George,

There are multiple factors to consider should you encounter a blue screen error issue on Windows. That being said, I will need more details to properly address your concern. Kindly answer the following questions:

• What is the make and model of your computer?
• When did the issue start?
• What error messages are you getting when the blue screen error occurs?
• Are you using a specific program whenever the issue happens?
• What troubleshooting steps have you performed so far?
• Have you installed the latest updates for Windows 10?
• What is the current OS Build of your Windows 10 device? Click the
  Start button, type
  About your PC, press Enter, and then scroll down to
  Windows specifications to find this information.

For now, I suggest performing the troubleshooting steps outlined in this
support article. The page has instructions on how to troubleshoot blue
screen errors in Windows 10. Please make sure that you're signed in as the administrator in order to complete the tasks.

I'll be waiting for your response.

 

Getting 3 different blue screen errors multiple times a day

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• could you please mention the exact error message that you are getting?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.