Windows 10: Blue Screen after upgraded to V.2004

Hi,


I Have a two years old HP laptop w/Intel display adapter upgraded to Version 2004 last week, it ran fine for most part for few days and all of sudden I got a Blue Screen of Dead while I was on internet....


Is anyone knows or having same problem? I already rolled back to previous Version 1909.


Here is some more info regarding the event:-

• the upgrade notification was "auto push" not forced check updates now,
• after upgrade, some of my setting was not kept, ie: the task bar was changed to white back ground, the volume was changed to really high from 10 to 36, reverted back to default "light mode" and some other minor customization,
• in Setting, the "View Update History" only display Feature Update info., no longer display other history ie: Quality Updates, Driver Updates, Definition Updates...etc,
• there was one more .NET framework update installed soon after the V.2004 installed,
• it was stable for a few days,
• no notification to update from hardware HP,
• was using Google chrome browser when the BSoD happens,
• it rebooted itself after the blue screen,
• from viewing the event log at that time...there was error in AESM-SGX services when the time it crushes, that event no longer exist since I reverted back to previous version.

Appreciate any help or indication that when will be safe to update again update notification appear again, HP support has no info regarding this update nor indicating that all models has been fully tested with Version 2004.


Thank you in advance !


-Al

:)

 

blue screen issue


after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen error with Bad_System_Config_Info after an upgrade

Hi Jan,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts take by you in resolving the issue. I understand that after an upgrade you are receive Blue Screen error on the computer with Bad_System_Config_Info. I’ll help you with the issue.



However, please let us know:

• May I know the update that was installed on the computer recently?
  
• What is the complete model number of the computer that you are using?
  

The “Bad_System_Config_Info” error means that something is wrong with the registry on your PC and you'll need to return to a previous configuration. I would suggest you to refer the steps mentioned in the article

Error 0x74: Bad_system_config_info and see if that helps.



Note: The last step in the above article talks about performing a reset on the computer. Resetting the computer will delete all the files and applications from the computer. Do not perform reset on your computer.



You may also want to refer the steps mentioned in the article
Troubleshoot blue screen errors. Select
After an update was installed and perform the suggested steps.



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator