Windows 10: Blue screen and no microphone after upgrading

Discus and support Blue screen and no microphone after upgrading in Windows 10 Drivers and Hardware to solve the problem; Dear MS community: After upgrading the system to 20H2 and to 21H1, I cannot use the microphone, issuse... Discussion in 'Windows 10 Drivers and Hardware' started by Windows Category - All, Jun 19, 2021.

  1. Blue screen and no microphone after upgrading


    Dear MS community: After upgrading the system to 20H2 and to 21H1, I cannot use the microphone, issuse here:https://h30434.www3.hp.com/t5/Notebook-Audio/Microphone-audio-input-problem/m-p/8076528 and frequently has the blue screen with the stop code: KMOODE_EXCEPTION_NOT_HANDLED; What failed:rtux64w10.sys Also there are problems when downloading files with chrome, or fail to upgrade games... I guess there are some drives failing after uograding. But I can't get information from this site:https://support.hp.com/gb-en/drivers/selfservice/hp-pavilion-14-cd1000-x360-convertible-pc/2

    :)
     
    Windows Category - All, Jun 19, 2021
    #1

  2. blue screen issue


    after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step
     
    bigonexeon, Jun 19, 2021
    #2
  3. Roan T Win User
    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Jun 19, 2021
    #3
  4. Nikhar_K Win User

    Blue screen and no microphone after upgrading

    Blue Screen error with Bad_System_Config_Info after an upgrade

    Hi Jan,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts take by you in resolving the issue. I understand that after an upgrade you are receive Blue Screen error on the computer with Bad_System_Config_Info. I’ll help you with the issue.



    However, please let us know:



    • May I know the update that was installed on the computer recently?
    • What is the complete model number of the computer that you are using?


    The “Bad_System_Config_Info” error means that something is wrong with the registry on your PC and you'll need to return to a previous configuration. I would suggest you to refer the steps mentioned in the article

    Error 0x74: Bad_system_config_info
    and see if that helps.



    Note: The last step in the above article talks about performing a reset on the computer. Resetting the computer will delete all the files and applications from the computer. Do not perform reset on your computer.



    You may also want to refer the steps mentioned in the article
    Troubleshoot blue screen errors
    . Select
    After an update was installed
    and perform the suggested steps.



    Let us know the results.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jun 19, 2021
    #4
Thema:

Blue screen and no microphone after upgrading

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