Windows 10: Blue screen crash after loading web browser

that last type i had was this annoying deal that high-jacked my default search engine to theirs and i couldn't change it back with out using i think Zemana. after i used Zemana it got rid of what ever was preventing me from changing my search engine setting. I can't remember what it was called. And i cant remember but i think bitdefender was warning of "phishing" attempts threw that search engine that the malware used. Bitdefender sent an alert saying "phishing attempt blocked" or some such thing as that. cant remember if it was Bitdefender or Zemana that did that honestly. i really dont get adware/malware often. Other than that i can't really think of another issues i've had with them.

 

Ok All those steps you asked me to do in Admin CMD is complete. And this is with my antivirus's on. Figured that since i started that first scan with em i might as well finish it like that. Here ya go


Microsoft Windows [Version 10.0.14393](c) 2016 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.14393.0Image Version: 10.0.14393.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 309248 file records processed. File verification completed. 20218 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 397912 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. Stage 3: Examining security descriptors ...Security descriptor verification completed. 44333 data files processed. CHKDSK is verifying Usn Journal... 39282152 USN bytes processed. Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 124520447 KB total disk space. 72282500 KB in 199237 files. 121496 KB in 44334 indexes. 0 KB in bad sectors. 426119 KB in use by the system. 65536 KB occupied by the log file. 51690332 KB available on disk. 4096 bytes in each allocation unit. 31130111 total allocation units on disk. 12922583 allocation units available on disk.C:\WINDOWS\system32>

 

Those 3 scans were fine.
There were 8 misbehaving software drivers (all of these were AV drivers).

Many of us use Windows defender.
For extra protection you can add a manual scanner, for example Malwarebytes.

Each AV product has:
true positives....................scan indicates malware and there is malware
true negatives..................scan indicates no malware and there is no malware
false positives...................scan indicates malware and there is no malware
false negatives.................scan indicates no malware and there is malware
accuracy


The accuracy varies as frequently as the AV products are updated.

 

hmmm i see. Well i think i will uninstall avast. Turn on Windows Defender and keep Bitdefender for its on demand scan but keep it off when i dont use it. and Keep Zemana as well since its an anti malware and Anti key logger. Never really liked Avast any ways. does that sound ok and should really cause anymore AV driver issues?

 

ok. i will have to do this later or in a few days as that i dont have the time to do that at the moment. but once i do have the time next week i will get back to this forum and post the results. thank you for all your help! and look forward to these tests and diagnostics.

 

okay I'll continue to update the steps.

Please do steps 3 and 4 now.

The other steps that will be updated will be for the hardware drivers, windows fast startup, etc.

 

"3) open the webstie for the computer's drivers and post the URL or hyperlink into the thread."

this step kind of confuses me. are you asking me to dig up the url for each driver on my computer and post all the URLs on where to obtain them?

 

Also Updated all of my system specs for number 4. if there is any other info you need please let me know.

 

Fro each computer the manufacturer has a support webpage for updated drivers and bios. That would be useful to have in the thread. Dell and HP the product or serial number are entered in a menu. For others it is the model.

 

I built this computer my self so all driver support falls on me. I have updated my BIOS my self to the most up to date BIOS when i first put the computer together back in May of this year.

 

Are there drivers available on the motherboard manufacturer website?


This is the motherboard manufacturer website: MSI 990FXA-GD80 (MS-7640)
Support For 990FXA-GD80 | Motherboard - The world leader in motherboard design | MSI USA
The BIOS is up to date. They only have an audio driver.
So for the 3 misbehaving hardware drivers if there are any problems the source is from the component manufacturer.

 

there is one issue i have with my motherboard. I'm not sure what the issue is (Driver issues or an actual hardware issue). I did buy it used. but none of the Audio Out ports work on the motherboard. Which is fine I either use the HDMI cord threw a TV or my USB Head set or USB speakers.

 

This is an independent web site that compares the AV products:
AV-Comparatives Summary-Report - AV-Comparatives
Pick 1 always on product. Don't use an always on product as a manual product. Instead use a product designed for manual use.
This way the software products won't compete with each other.
If they do it can make the computer more vulnerable as neither product is properly working in the computer environment.

The Memtest86+ version 5.01 will evaluate a portion of the motherboard.

Please update the progress with the drivers and tests.

 

Open device manager > click view > show hidden devices >
expand > audio inputs and outputs
expand > sound. video and game controllers

Download and install this audio driver: Support For 990FXA-GD80 | Motherboard - The world leader in motherboard design | MSI USA

 

I am Currently scanning my hard drives with HD Tune. I think i may have an issue running MemTest86. As i dont believe i have a USB drive. Also dont have a CD burner nor a floppy drive XD

I maybe able to find a USB drive but i am not sure.

Also What other information did you need from HD Tune besides checking the Health of my HDs?