Windows 10: Blue Screen Error (Auto Restarting)

We have using NAS mapped file server. When we are reading the office files from that drive the system got hanged and restarted suddenly with a blue screen error. In the blue screen we are getting Stop Code: RDR File System, Failed: mrxsmb20.sys


Is any solution for this issue?


Please do the needful immediately.

:)

 

ANSWERED: Unsolicited Auto Restart

Hi Ralph,

Broken system files, software conflicts, or update incompatibility can cause issues such as encountering blue screen errors and auto-restarts. To isolate this issue, please answer the following questions:

• Aside from the updates, were there other changes made to your computer prior to the issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you boot your computer in
safe mode with networking and see if the issue still persists. By performing this, we can isolate if there is any third party app that is causing your computer to restart on its own.

In addition, if you will encounter blue screen errors again, you may follow the steps found on this

article to resolve it.

We're looking forward to your response.

 

blue error and restart

my computer sometime show blue error and restart*Bang Head :banghead:*Bang Head :banghead:
what is it error?*Confused
tanks

 

Blue Screen of Deaths on a Daily

Hi,

Blue screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. This error can be caused by both hardware and software issues. To isolate your concern, we'd like to know if there were any changes made
prior to the issue.

In the meantime, we suggest that you follow the steps provided on this link for blue screen error basic
troubleshooting. Once you're on the page, select the option on when do you get the error and proceed with the steps listed.

Let us know how it goes after performing the suggested steps.