Windows 10: Blue screen error not going away

Hi,


I'm trying fix a blue screen error with the stop code: "UNEXPECTED KERNEL MODE TRAP"


The "progress" in the blue screen has been "0% complete" for nearly two hours now.


What are the next steps here? Is it safe to just power off and re-assess?


Thanks in advance,

CB

:)

 

Blue Error screen not going away

Hello,

For us to provide an accurate resolution for the issue that you are experiencing, kindly elaborate the issue by answering the questions listed below:

• Did you receive a stop code when you experienced the blue screen error?
• Were there any changes on your computer like updates or software installed on your computer before this happened?

For initial troubleshooting, we suggest that you visit this
article. From there, you'll see troubleshooting steps to resolve BSOD issues.

We'll be waiting for your reply.

 

November updates blue screen Error

Hi John,



Welcome to Microsoft Community and thank you for posting your query.



To understand the issue better, please provide us more information.

• 
  Are you using any third party software for chatting?
  
• 
  Which anti-virus program are you using?
  

For now, I suggest you to go to the below link and try the steps.

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors



Please get back to us with the status, we will be glad to help you.

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.