Windows 10: Blue screen error

Discus and support Blue screen error in Windows 10 BSOD Crashes and Debugging to solve the problem; Microsoft R Windows Debugger Version 10.0.19528.1000 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by awdwafwfa, Jan 31, 2020.

  1. awdwafwfa Win User

    Blue screen error


    Microsoft R Windows Debugger Version 10.0.19528.1000 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 18362 MP 12 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTS Personal18362.1.amd64fre.19h1_release.190318-1202Machine Name:Kernel base = 0xfffff807`1d000000 PsLoadedModuleList = 0xfffff807`1d448150Debug session time: Fri Jan 31 21:08:32.400 2020 UTC - 5:00System Uptime: 6 days 1:49:26.354Loading Kernel Symbols....................................................................................................................................................................................Loading User SymbolsPEB is paged out Peb.Ldr = 00000000`00349018. Type ".hh dbgerr001" for detailsLoading unloaded module list..................................................For analysis of this file, run !analyze -vnt!KeBugCheckEx:fffff807`1d1c14e0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffee07`f7f38c90=000000000000003b7: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************SYSTEM_SERVICE_EXCEPTION 3bAn exception happened while executing a system service routine.Arguments:Arg1: 00000000c0000005, Exception code that caused the bugcheckArg2: fffff8071d04600a, Address of the instruction which caused the bugcheckArg3: ffffee07f7f395c0, Address of the context record for the exception that caused the bugcheckArg4: 0000000000000000, zero.Debugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.Sec Value: 4 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on ADRIAN-PC Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.Sec Value: 6 Key : Analysis.Memory.CommitPeak.Mb Value: 69 Key : Analysis.System Value: CreateObjectADDITIONAL_XML: 1BUGCHECK_CODE: 3bBUGCHECK_P1: c0000005BUGCHECK_P2: fffff8071d04600aBUGCHECK_P3: ffffee07f7f395c0BUGCHECK_P4: 0CONTEXT: ffffee07f7f395c0 -- .cxr 0xffffee07f7f395c0rax=0000000000000080 rbx=ffffab87c0200000 rcx=fffff8071d000000rdx=fffff8071d000000 rsi=ffffab87c6fba5f0 rdi=ffffab87c6fba5e0rip=fffff8071d04600a rsp=ffffee07f7f39fb0 rbp=0000000079737355 r8=0000000000000005 r9=0000000000000001 r10=0000000000000085r11=0000000000000001 r12=0000000000000030 r13=0000000000000001r14=ffffc90fd77214c0 r15=000000000000002biopl=0 nv up ei pl nz ac pe nccs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050212nt!ExFreeHeapPool+0x48a:fffff807`1d04600a 4d8b2a mov r13,qword ptr [r10] ds:002b:00000000`00000085=????????????????Resetting default scopePROCESS_NAME: bfv.exeSTACK_TEXT: ffffee07`f7f39fb0 fffff807`1d36f0a9 : ffffc90f`d5ad1005 ffffabe3`e51d4f00 00000000`00000000 01000000`00100000 : nt!ExFreeHeapPool+0x48affffee07`f7f3a0d0 ffffabe3`e4ef06d2 : 00000000`00000000 ffffab87`c46558a0 00000000`00000000 ffffc9f8`c9200000 : nt!ExFreePool+0x9ffffee07`f7f3a100 ffffabe3`e51e87cc : 00000000`00000000 ffffab87`c6fba5f0 ffffab87`c6fba5f0 00000000`00000003 : win32kfull!Win32FreePoolImpl+0x52ffffee07`f7f3a130 ffffabe3`e4e2aba2 : 00000000`00000003 ffffab87`c6fba5f0 00000000`ffffffff 00000000`00000000 : win32kbase!Win32FreePool+0x2cffffee07`f7f3a160 fffff807`1d1d2d18 : ffffc90f`d5ad1080 00000000`7014fe58 00000000`ffffffff ffffb301`00000000 : win32kfull!NtUserMsgWaitForMultipleObjectsEx+0x4c2ffffee07`f7f3aa90 00007fff`f0e39a84 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x2800000000`7014fe38 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`f0e39a84SYMBOL_NAME: nt!ExFreePool+9IMAGE_NAME: Pool_CorruptionMODULE_NAME: Pool_CorruptionSTACK_COMMAND: .cxr 0xffffee07f7f395c0 ; kbBUCKET_ID_FUNC_OFFSET: 9FAILURE_BUCKET_ID: 0x3B_c0000005_nt!ExFreePoolOS_VERSION: 10.0.18362.1BUILDLAB_STR: 19h1_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {c9913766-80de-cdf5-a1a8-15c856d3f064}Followup: Pool_corruption---------7: kd> .cxr 0xffffee07f7f395c0rax=0000000000000080 rbx=ffffab87c0200000 rcx=fffff8071d000000rdx=fffff8071d000000 rsi=ffffab87c6fba5f0 rdi=ffffab87c6fba5e0rip=fffff8071d04600a rsp=ffffee07f7f39fb0 rbp=0000000079737355 r8=0000000000000005 r9=0000000000000001 r10=0000000000000085r11=0000000000000001 r12=0000000000000030 r13=0000000000000001r14=ffffc90fd77214c0 r15=000000000000002biopl=0 nv up ei pl nz ac pe nccs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050212nt!ExFreeHeapPool+0x48a:fffff807`1d04600a 4d8b2a mov r13,qword ptr [r10] ds:002b:00000000`00000085=????????????????

    :)
     
    awdwafwfa, Jan 31, 2020
    #1

  2. Error. Blue Screen

    Hi,

    In addition to the above mentioned solutions by Community members, I would like to add the following:

    Before we proceed I would like you to answer the following question:


    • What is the make and model of your computer?

    • Did you make any changes prior to the issue?
    The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

    I suggest you to follow the step below:

    Step

    I suggest you to refer the article below and check if it helps:

    Troubleshoot blue screen errors

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Please get back to us with updated status, we will be happy to assist you.
     
    Amrita Bhattacharjee, Jan 31, 2020
    #2
  3. Roan T Win User
    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Jan 31, 2020
    #3
  4. Blue screen error

    Blue screen error - SYSTEM_SERVICE_EXCEPTION

    Hi,

    Blue screen errors usually occur due to system file corruption and outdated drivers. For us to provide an effective solution, we would need you to answer the following questions:

    • Which build of Windows 10 is currently installed on your computer?
    • What changes have you made to the device before you encountered these errors?

    In the meantime, we suggest performing the steps available in this link. It serves as a guide on how
    to troubleshoot blue screen errors in Windows 10.

    We're looking forward to your response.
     
    Darleen Pen, Jan 31, 2020
    #4
Thema:

Blue screen error

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