Windows 10: Blue Screen Freezes Repeatedly

I just received this computer after Christmas, Rog Strix with Windows 10. Worked fin for the first week, now, 4 or 5 times per day the screen freezes.
Code: unexpected kernel mode trap
What failed: amdppm.sys

Love the system, but ready to send it back, please help! What can I do?

:)

 

Computer Freezes Then Blue Screen

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

The screen freezes and blue screen crashes

Typically when a computer freezes and blue screens means that is more than likely hardware related. I would suggest taking it to a repair shop to get it looked at. Hope that helps.