Windows 10: Blue Screen Issue

Wondering if anyone is able top help me out. I bought a pre-built PC a few months ago. I've used it 8-10 hours a day, 5 days a week for work without any problems. Since I finished work for Christmas I've been doing some gaming and I've run into a couple of blue screens. I've been playing fairly old games, nothing demanding. I've not played for long periods of time and temps were low at the time of the issue.

I've run memory diagnostic which didn't return any issues and I've checked all of my drivers are up to date. BlueScreenView shows both crashes to be caused by hal.dll with an identical bug check code - 0x00000124

Any information anyone's able to provide that could point me in the right direction would be much appreciated.

==================================================
Dump File : 122619-7890-01.dmp
Crash Time : 26/12/2019 09:45:40
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffff8c0d`3dfc3028
Parameter 3 : 00000000`b2000000
Parameter 4 : 00000000`00030005
Caused By Driver : hal.dll
Caused By Address : hal.dll+47fe8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c14e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\122619-7890-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 18362
Dump File Size : 614,396
Dump File Time : 26/12/2019 09:46:27
==================================================

==================================================
Dump File : 121419-7875-01.dmp
Crash Time : 14/12/2019 08:35:44
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffac8f`6027a028
Parameter 3 : 00000000`b2000000
Parameter 4 : 00000000`00030005
Caused By Driver : hal.dll
Caused By Address : hal.dll+47fe8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c14e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\121419-7875-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 18362
Dump File Size : 595,420
Dump File Time : 14/12/2019 08:36:28
==================================================

:)

 

blue screen issue


after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen issue on windows 10

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.

I understand your concern and will help you with the issue.

To begin with troubleshooting I would like you to answer the following question:

• 
  Could you please provide the make/model of your laptop?
  

The issue might occur due to Viruses, or something changing/deleting
in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.