Windows 10: blue screen issue

after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step

:)

 

Blue Screen issues

Hi,

There might be some system conflict that's why we are experiencing this issue.

To resolve the error message: BAD_POOL_HEADER, we recommend that you check this

thread and follow the resolution provided by a Community Insider ZigZag3143.

Get back to us with the result.

 

Blue screen issue

Boot into Safe mode using Recovery options:

[FIX] Windows fails to load in PC - Your Windows Guide

Completely remove everything using DDU and install the newest copy of the driver available.

Display Driver Uninstaller Download version 17.0.8.6

Reboot to normal mode and reinstall the display driver.

 

Your single dump is a 0x19 which is usually down to a driver, but none are showing in the stack. However, there are plenty of instances of this which leads me to believe that it's your video card driver.
Code: ffffd000`235c56b8 fffff801`c5159b66 dxgmms2!VIDMM_RECYCLE_MULTIRANGE::Rotate+0x346 ffffd000`235c56c0 ffffe001`285b4b80 ffffd000`235c56c8 00000000`0e4c0000 ffffd000`235c56d0 ffffd000`235c5730 ffffd000`235c56d8 ffffc001`b77df530 ffffd000`235c56e0 00000000`00000000 ffffd000`235c56e8 00000000`00000000 ffffd000`235c56f0 00000000`00400000 ffffd000`235c56f8 fffff801`c50f50a7 dxgmms2!DXGFASTMUTEX::Acquire+0xf ffffd000`235c5700 00000000`0e4c0000 ffffd000`235c5708 00000000`00002030 ffffd000`235c5710 00000000`00000000 ffffd000`235c5718 00000000`00000000 ffffd000`235c5720 00000000`00400000 ffffd000`235c5728 00000000`00010000 ffffd000`235c5730 ffffe001`26bc2000 ffffd000`235c5738 ffffe001`2b895000 ffffd000`235c5740 ffffe001`26bc2000 ffffd000`235c5748 ffffc001`b4903180 ffffd000`235c5750 ffffc001`b77df530 ffffd000`235c5758 ffffe001`26bc2000 ffffd000`235c5760 ffffc001`a4b235e0 ffffd000`235c5768 fffff801`c51597d2 dxgmms2!VIDMM_RECYCLE_HEAP_MGR::Rotate+0xa2 ffffd000`235c5770 ffffc001`b77df530 ffffd000`235c5778 00000000`00000001 ffffd000`235c5780 ffffc001`00000001 ffffd000`235c5788 ffffe001`2b895000 ffffd000`235c5790 00000000`00400000 ffffd000`235c5798 00000000`00000000 ffffd000`235c57a0 00000000`00000000 ffffd000`235c57a8 ffffc001`00000000 ffffd000`235c57b0 ffffc001`00000001 ffffd000`235c57b8 00000000`00000000 ffffd000`235c57c0 ffffe001`285dfbf0 ffffd000`235c57c8 00000000`00000001 ffffd000`235c57d0 00000000`00000000 ffffd000`235c57d8 fffff801`c513ee33 dxgmms2!VIDMM_GLOBAL::LockAllocInCpuHostAperture+0x9f ffffd000`235c57e0 ffffc001`bac1b810 ffffd000`235c57e8 ffffc001`b4903180 ffffd000`235c57f0 ffffc001`bac1b810 ffffd000`235c57f8 00000000`00000000 ffffd000`235c5800 ffffe001`2b895000 ffffd000`235c5808 00000000`00400000 ffffd000`235c5810 00000000`00000000 ffffd000`235c5818 00000000`00000000 ffffd000`235c5820 00000000`00000000 ffffd000`235c5828 ffffc001`bac1b810 ffffd000`235c5830 00000000`00000005 ffffd000`235c5838 00000000`00000000 ffffd000`235c5840 ffffe001`2a6049b0 ffffd000`235c5848 00000000`00000000 ffffd000`235c5850 ffffc001`bac1b810 ffffd000`235c5858 fffff801`c513f11c dxgmms2!VIDMM_GLOBAL::LockInternal+0xbc ffffd000`235c5860 ffffc001`bac1b810 ffffd000`235c5868 ffffe001`2b895000 ffffd000`235c5870 00000000`00000000 ffffd000`235c5878 ffffd000`235c5998 ffffd000`235c5880 00000000`00000001 ffffd000`235c5888 00000000`00000000 ffffd000`235c5890 ffffe001`210ba180 ffffd000`235c5898 fffff801`c50f3ba7 dxgmms2!VIDMM_PROCESS::IsCurrentProcess+0xf ffffd000`235c58a0 ffffd000`235c5a38 ffffd000`235c58a8 ffffc001`bac1b9e0 ffffd000`235c58b0 00000000`0ac9eae0 ffffd000`235c58b8 00000000`00000000 ffffd000`235c58c0 ffffe001`26bc2000 ffffd000`235c58c8 fffff801`c513ecd9 dxgmms2!VIDMM_GLOBAL::Lock+0x239[/quote]
Try a clean installation of the video driver.

1. Uninstall Daemon Tools via Add/Remove Programs.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.







Information If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.

 

thankyou very much for giving me a direction to look into as spent 12 grand on the pc had nothing but issues

 

You're welcome. Keep us posted.

 

uninstalled NVidia drivers rebooted pc too 8 gig memory not being detected finally after monthes the faulty memory decided to not detect to board so took out the pair downloaded 13 august drivers did a custom clean install and only installed PhysX and graphics also uninstalled daemon tools and ran the sptd app to see if it was installed and it wasn't went to bed woke up dismorning too a blue screen reboot

 

just got another whea_uncontrollable_error just making a new report now

 

Can you post up the new logs.

 

ive completed the system specs info so itll give you a lot more help and thankyou very much

 

I'll get round to these tomorrow night.

 

here buddy recent report after whea_controllable_error

thanks

 

I ran prime 95 on cpu torture test for 5 hours no issues so far

 

Good stuff, proceed with the other tests at your convenience.