Windows 10: Blue Screen Issue

Discus and support Blue Screen Issue in Windows 10 BSOD Crashes and Debugging to solve the problem; I received a blue screen earlier, although I am not sure what to do next. My computer rebooted and is now working fine, but I want to fix the problem... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by AlexMCon, Nov 2, 2020.

  1. ALEXMCON
    AlexMCon Win User

    Blue Screen Issue


    I received a blue screen earlier, although I am not sure what to do next. My computer rebooted and is now working fine, but I want to fix the problem for the future.


    Here is the .dmp




    Microsoft R Windows Debugger Version 10.0.19041.1 AMD64

    Copyright c Microsoft Corporation. All rights reserved.





    Loading Dump File [C:\Windows\Minidump\110220-50671-01.dmp]

    Mini Kernel Dump File: Only registers and stack trace are available



    Symbol search path is: srv*

    Executable search path is:

    Windows 10 Kernel Version 18362 MP 12 procs Free x64

    Product: WinNt, suite: TerminalServer SingleUserTS Personal

    Built by: 18362.1.amd64fre.19h1_release.190318-1202

    Machine Name:

    Kernel base = 0xfffff802`32c00000 PsLoadedModuleList = 0xfffff802`330461b0

    Debug session time: Mon Nov 2 19:45:41.843 2020 UTC - 5:00

    System Uptime: 16 days 23:52:20.531

    Loading Kernel Symbols

    ...............................................................

    ................................................................

    ................................................................

    ............

    Loading User Symbols

    Loading unloaded module list

    ..................................................

    For analysis of this file, run !analyze -v

    2: kd> !analyze -v

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 1000007e

    This is a very common bugcheck. Usually the exception address pinpoints

    the driver/function that caused the problem. Always note this address

    as well as the link date of the driver/image that contains this address.

    Some common problems are exception code 0x80000003. This means a hard

    coded breakpoint or assertion was hit, but this system was booted

    /NODEBUG. This is not supposed to happen as developers should never have

    hardcoded breakpoints in retail code, but ...

    If this happens, make sure a debugger gets connected, and the

    system is booted /DEBUG. This will let us see why this breakpoint is

    happening.

    Arguments:

    Arg1: ffffffffc0000005, The exception code that was not handled

    Arg2: fffff80232c19d90, The address that the exception occurred at

    Arg3: ffffae0d49d022f8, Exception Record Address

    Arg4: ffff9301dfaf6930, Context Record Address



    Debugging Details:

    ------------------



    *** WARNING: Unable to verify timestamp for win32k.sys



    KEY_VALUES_STRING: 1



    Key : AV.Fault

    Value: Read



    Key : Analysis.CPU.Sec

    Value: 4



    Key : Analysis.DebugAnalysisProvider.CPP

    Value: Create: 8007007e on ALEX-PC



    Key : Analysis.DebugData

    Value: CreateObject



    Key : Analysis.DebugModel

    Value: CreateObject



    Key : Analysis.Elapsed.Sec

    Value: 4



    Key : Analysis.Memory.CommitPeak.Mb

    Value: 78



    Key : Analysis.System

    Value: CreateObject





    BUGCHECK_CODE: 7e



    BUGCHECK_P1: ffffffffc0000005



    BUGCHECK_P2: fffff80232c19d90



    BUGCHECK_P3: ffffae0d49d022f8



    BUGCHECK_P4: ffff9301dfaf6930



    EXCEPTION_RECORD: ffffae0d49d022f8 -- .exr 0xffffae0d49d022f8

    ExceptionAddress: fffff80232c19d90 nt!MiUnlockMdlWritePages+0x0000000000000090

    ExceptionCode: c0000005 Access violation

    ExceptionFlags: 00000000

    NumberParameters: 2

    Parameter[0]: 0000000000000000

    Parameter[1]: ffffffffffffffff

    Attempt to read from address ffffffffffffffff



    CONTEXT: ffff9301dfaf6930 -- .cxr 0xffff9301dfaf6930

    rax=0000000000000000 rbx=002fa9800467c550 rcx=0000000000000002

    rdx=ffffa98000000000 rsi=ffffdc05bd8883f8 rdi=000000000005eac6

    rip=fffff80232c19d90 rsp=ffffae0d49d02530 rbp=0000000000000000

    r8=000002b000000000 r9=ffffac8000007078 r10=0000000000000001

    r11=2aaaaaaaaaaaaaab r12=0000000000000000 r13=ffffdc05bd888840

    r14=fffff80233068480 r15=003000000467c550

    iopl=0 nv up ei pl zr na po nc

    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246

    nt!MiUnlockMdlWritePages+0x90:

    fffff802`32c19d90 f0480fba6b183f lock bts qword ptr [rbx+18h],3Fh ds:002b:002fa980`0467c568=????????????????

    Resetting default scope



    CUSTOMER_CRASH_COUNT: 1



    PROCESS_NAME: System



    READ_ADDRESS: fffff802331713b8: Unable to get MiVisibleState

    Unable to get NonPagedPoolStart

    Unable to get NonPagedPoolEnd

    Unable to get PagedPoolStart

    Unable to get PagedPoolEnd

    fffff802330283b8: Unable to get Flags value from nt!KdVersionBlock

    fffff802330283b8: Unable to get Flags value from nt!KdVersionBlock

    unable to get nt!MmSpecialPagesInUse

    ffffffffffffffff



    ERROR_CODE: NTSTATUS 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.



    EXCEPTION_CODE_STR: c0000005



    EXCEPTION_PARAMETER1: 0000000000000000



    EXCEPTION_PARAMETER2: ffffffffffffffff



    EXCEPTION_STR: 0xc0000005



    BAD_STACK_POINTER: ffff9301dfaf60c8



    STACK_TEXT:

    ffffae0d`49d02530 fffff802`32c69e7f : ffffae0d`00000000 ffffdc05`bd888010 ffffdc05`bd888010 00000000`00000002 : nt!MiUnlockMdlWritePages+0x90

    ffffae0d`49d02590 fffff802`32c47138 : 00000000`00000011 ffffb40d`ea634050 00000000`00000000 00000000`00000002 : nt!MiUnlockFlushMdl+0x67

    ffffae0d`49d025c0 fffff802`32c6cacf : ffffae0d`49e67a90 ffffdc05`95889c68 00000000`00000000 00000000`00000000 : nt!MiFlushSectionInternal+0x878

    ffffae0d`49d02890 fffff802`32c6c4eb : 00000000`00000000 ffffdc05`c4cdc040 00000000`00100000 00000000`00000000 : nt!MmFlushSection+0xcf

    ffffae0d`49d02940 fffff802`32c73319 : ffffdc05`95889c68 00000000`00000000 ffffdc05`00000001 00000000`00000000 : nt!CcFlushCachePriv+0x45b

    ffffae0d`49d02a90 fffff802`32c4f0c5 : ffffdc05`8b096b00 fffff802`00000000 ffffdc05`8b096b00 ffffae0d`49e67a90 : nt!CcWriteBehindInternal+0x209

    ffffae0d`49d02b70 fffff802`32d31a85 : ffffdc05`c4cdc040 00000000`00000080 ffffdc05`8b076300 00000000`00000000 : nt!ExpWorkerThread+0x105

    ffffae0d`49d02c10 fffff802`32dca2e8 : ffff9301`dfa23180 ffffdc05`c4cdc040 fffff802`32d31a30 00000000`00000000 : nt!PspSystemThreadStartup+0x55

    ffffae0d`49d02c60 00000000`00000000 : ffffae0d`49d03000 ffffae0d`49cfd000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28





    SYMBOL_NAME: nt!MiUnlockMdlWritePages+90



    MODULE_NAME: nt



    IMAGE_VERSION: 10.0.18362.1139



    STACK_COMMAND: .cxr 0xffff9301dfaf6930 ; kb



    IMAGE_NAME: memory_corruption



    BUCKET_ID_FUNC_OFFSET: 90



    FAILURE_BUCKET_ID: AV_STACKPTR_ERROR_nt!MiUnlockMdlWritePages



    OS_VERSION: 10.0.18362.1



    BUILDLAB_STR: 19h1_release



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    FAILURE_ID_HASH: {9dfd2cd0-cc2f-a93a-c440-080a0329d644}



    Followup: MachineOwner

    ---------


    Thank you.

    :)
     
    AlexMCon, Nov 2, 2020
    #1
  2. BIGONEXEON
    bigonexeon Win User

    blue screen issue


    after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step
     
    bigonexeon, Nov 2, 2020
    #2
  3. ROAN T
    Roan T Win User
    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Nov 2, 2020
    #3
  4. AMRITABHATTACHARJEE1709
    AmritaBhattacharjee1709 Win User

    Blue Screen Issue

    Blue screen issue on windows 10

    Hi,

    Thank you for posting the query on Microsoft Community.

    I appreciate your interest on windows 10.

    I understand your concern and will help you with the issue.

    To begin with troubleshooting I would like you to answer the following question:


    • Could you please provide the make/model of your laptop?
    The issue might occur due to Viruses, or something changing/deleting
    in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

    I suggest you to follow the step below:

    Step

    I suggest you to refer the article below and check if it helps:

    Troubleshoot blue screen errors

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Please get back to us with updated status, we will be happy to assist you.
     
    AmritaBhattacharjee1709, Nov 2, 2020
    #4
Thema:

Blue Screen Issue

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