Windows 10: Blue Screen issues not sure where to go...

Discus and support Blue Screen issues not sure where to go... in Windows 10 Ask Insider to solve the problem; I used WinDBG to read the crash report but im not sure where to go from there... if anyone can point me in the right direction that would be great.... Discussion in 'Windows 10 Ask Insider' started by /u/Trappedlight, Mar 18, 2020.

  1. /U/TRAPPEDLIGHT
    /u/Trappedlight Win User

    Blue Screen issues not sure where to go...


    I used WinDBG to read the crash report but im not sure where to go from there... if anyone can point me in the right direction that would be great.



    here was the report that I saw if that will help..



    Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64

    Copyright (c) Microsoft Corporation. All rights reserved.





    Loading Dump File [C:\Windows\MEMORY.DMP]

    Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.



    Symbol search path is: srv*

    Executable search path is:

    Windows 10 Kernel Version 16299 MP (12 procs) Free x64

    Product: WinNt, suite: TerminalServer SingleUserTS Personal

    Built by: 16299.15.amd64fre.rs3_release.170928-1534

    Machine Name:

    Kernel base = 0xfffff802`1c809000 PsLoadedModuleList = 0xfffff802`1cb6afd0

    Debug session time: Tue Mar 17 16:09:37.014 2020 (UTC - 7:00)

    System Uptime: 0 days 0:15:35.697

    Loading Kernel Symbols

    ...............................................................

    ................................................................

    .................................................

    Loading User Symbols

    PEB is paged out (Peb.Ldr = 000000c2`c135d018). Type ".hh dbgerr001" for details

    Loading unloaded module list

    ...........

    For analysis of this file, run !analyze -v

    4: kd> !analyze -v

    Page 8ee43 not present in the dump file. Type ".hh dbgerr004" for details

    Page 8ee43 not present in the dump file. Type ".hh dbgerr004" for details

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    MEMORY_MANAGEMENT (1a)

    # Any other values for parameter 1 must be individually examined.

    Arguments:

    Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of

    the PTE. Parameters 3/4 contain the low/high parts of the PTE.

    Arg2: fffff8815d068100

    Arg3: 0000000400000000

    Arg4: 0000000000000000



    Debugging Details:

    ------------------





    KEY_VALUES_STRING: 1





    PROCESSES_ANALYSIS: 1



    SERVICE_ANALYSIS: 1



    STACKHASH_ANALYSIS: 1



    TIMELINE_ANALYSIS: 1





    DUMP_CLASS: 1



    DUMP_QUALIFIER: 401



    BUILD_VERSION_STRING: 16299.15.amd64fre.rs3_release.170928-1534



    SYSTEM_MANUFACTURER: System manufacturer



    SYSTEM_PRODUCT_NAME: PRIME Z390-A



    SYSTEM_SKU: SKU



    SYSTEM_VERSION: 0224



    BIOS_VENDOR: American Megatrends Inc.



    BIOS_VERSION: 0224



    BIOS_DATE: 08/14/2018



    BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.



    BASEBOARD_PRODUCT: PRIME Z390-A



    BASEBOARD_VERSION: Rev 1.xx



    DUMP_TYPE: 1



    BUGCHECK_P1: 41792



    BUGCHECK_P2: fffff8815d068100



    BUGCHECK_P3: 400000000



    BUGCHECK_P4: 0



    MEMORY_CORRUPTOR: ONE_BIT



    BUGCHECK_STR: 0x1a_41792



    CPU_COUNT: c



    CPU_MHZ: e70



    CPU_VENDOR: GenuineIntel



    CPU_FAMILY: 6



    CPU_MODEL: 9e



    CPU_STEPPING: a



    CPU_MICROCODE: 6,9e,a,0 (F,M,S,R) SIG: 96'00000000 (cache) 96'00000000 (init)



    BLACKBOXBSD: 1 (!blackboxbsd)





    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT



    PROCESS_NAME: MsMpEng.exe



    CURRENT_IRQL: 2



    ANALYSIS_SESSION_HOST: DESKTOP-GS4K6TC



    ANALYSIS_SESSION_TIME: 03-18-2020 08:42:20.0463



    ANALYSIS_VERSION: 10.0.18362.1 amd64fre



    STACK_TEXT:

    ffffc305`8d4f7468 fffff802`1c9ad7ac : 00000000`0000001a 00000000`00041792 fffff881`5d068100 00000004`00000000 : nt!KeBugCheckEx

    ffffc305`8d4f7470 fffff802`1c89d8d6 : 00000000`00000000 ffff9a85`84e2d080 00000000`00000000 ffff9a85`863e4180 : nt!MiDeleteVirtualAddresses+0x10ca3c

    ffffc305`8d4f7760 fffff802`1cd1ddf2 : ffff9a85`7e1b15b0 ffff9a85`7e1b15b0 00000000`00000001 00000000`00000000 : nt!MiDeleteVad+0x3b6

    ffffc305`8d4f78b0 fffff802`1cd1dc1c : 000002ba`0cbf0000 ffffc305`8d4f7a80 ffff9a85`7e1b15b0 00000000`00000000 : nt!MiUnmapVad+0x32

    ffffc305`8d4f78e0 fffff802`1cd1daf6 : ffff9a85`863e4180 ffffc305`00000008 ffff9a85`7b8cef20 000002ba`0cbf0000 : nt!MiUnmapViewOfSection+0xec

    ffffc305`8d4f79b0 fffff802`1c978030 : ffff9a85`84e2d080 00000000`ffffffff ffff9a85`84e2d080 ffff9a85`863e4180 : nt!NtUnmapViewOfSectionEx+0x86

    ffffc305`8d4f7a00 00007ffa`0b983674 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExitPico+0x1d9

    000000c2`c25ff358 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`0b983674





    THREAD_SHA1_HASH_MOD_FUNC: c8270cdc2f2b9cdad69b04cfbc0135707e244d18



    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 169f9a4482ef1887f11523d8bb26764eac4d1b26



    THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6



    SYMBOL_NAME: ONE_BIT



    FOLLOWUP_NAME: MachineOwner



    MODULE_NAME: hardware



    IMAGE_NAME: memory_corruption



    DEBUG_FLR_IMAGE_TIMESTAMP: 0



    STACK_COMMAND: .thread ; .cxr ; kb



    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT



    BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT



    PRIMARY_PROBLEM_CLASS: MEMORY_CORRUPTION_ONE_BIT



    TARGET_TIME: 2020-03-17T23:09:37.000Z



    OSBUILD: 16299



    OSSERVICEPACK: 0



    SERVICEPACK_NUMBER: 0



    OS_REVISION: 0



    SUITE_MASK: 784



    PRODUCT_TYPE: 1



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal



    OS_LOCALE:



    USER_LCID: 0



    OSBUILD_TIMESTAMP: 2017-09-28 18:53:04



    BUILDDATESTAMP_STR: 170928-1534



    BUILDLAB_STR: rs3_release



    BUILDOSVER_STR: 10.0.16299.15.amd64fre.rs3_release.170928-1534



    ANALYSIS_SESSION_ELAPSED_TIME: 176e



    ANALYSIS_SOURCE: KM



    FAILURE_ID_HASH_STRING: km:memory_corruption_one_bit



    FAILURE_ID_HASH: {e3faf315-c3d0-81db-819a-6c43d23c63a7}



    Followup: MachineOwner

    ---------

    submitted by /u/Trappedlight
    [link] [comments]

    :)
     
    /u/Trappedlight, Mar 18, 2020
    #1
  2. BIGONEXEON
    bigonexeon Win User

    blue screen issue


    after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step
     
    bigonexeon, Mar 18, 2020
    #2
  3. HARSHAVARDHAN RATHOD
    Harshavardhan Rathod Win User
    Blue screen issues

    Hi Roy,

    Thank you for showing interest in Windows 10.

    I appreciate you for providing details about the issue and we are happy to help you.

    Make sure your computer is up to date:

    Follow the below steps to check your Windows updates (including optional updates):

    • At the Start screen, type Windows Update.
    • Select Check for Update.
    • Download and Install the latest Windows Updates.
    I would suggest you refer to the following Microsoft article on Troubleshoot blue screen errors and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

    Thank you.
     
    Harshavardhan Rathod, Mar 18, 2020
    #3
  4. ROAN T
    Roan T Win User

    Blue Screen issues not sure where to go...

    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Mar 18, 2020
    #4
Thema:

Blue Screen issues not sure where to go...

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