Windows 10: Blue Screen - Need Help

Discus and support Blue Screen - Need Help in Windows 10 BSOD Crashes and Debugging to solve the problem; I cannot for the life of me figure out the root cause of this help :( 1: kd> !analyze -v... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by tmadd8, Jul 2, 2019.

  1. TMADD8
    tmadd8 Win User

    Blue Screen - Need Help


    I cannot for the life of me figure out the root cause of this help Blue Screen - Need Help :(




    1: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8071bfcdf85, Address of the instruction which caused the bugcheck
    Arg3: fffff884b65f7110, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1

    Key : Analysis.CPU.Sec
    Value: 10

    Key : Analysis.Elapsed.Sec
    Value: 21

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 68


    PROCESSES_ANALYSIS: 1

    SERVICE_ANALYSIS: 1

    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

    SYSTEM_MANUFACTURER: System manufacturer

    SYSTEM_PRODUCT_NAME: System Product Name

    SYSTEM_SKU: SKU

    SYSTEM_VERSION: System Version

    BIOS_VENDOR: American Megatrends Inc.

    BIOS_VERSION: 0908

    BIOS_DATE: 11/16/2012

    BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.

    BASEBOARD_PRODUCT: P8Z77-V LK

    BASEBOARD_VERSION: Rev X.0x

    DUMP_TYPE: 2

    BUGCHECK_P1: c0000005

    BUGCHECK_P2: fffff8071bfcdf85

    BUGCHECK_P3: fffff884b65f7110

    BUGCHECK_P4: 0

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    FAULTING_IP:
    nt!KiSystemServiceCopyEnd+15
    fffff807`1bfcdf85 004000 add byte ptr [rax],al

    CONTEXT: fffff884b65f7110 --     (.cxr 0xfffff884b65f7110)
    rax=0000000000000000 rbx=ffffde0405764080 rcx=0000000000000000
    rdx=000000e02c5f68b0 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8071bfcdf85 rsp=fffff884b65f7b00 rbp=fffff884b65f7b80
    r8=000000e02a3ec000 r9=0000000000000000 r10=fffff8071c3ed240
    r11=00000000001ccf30 r12=000002d2759ebf80 r13=0000000000000000
    r14=000002ca00feb798 r15=000002d26432a100
    iopl=0 nv up ei pl zr na po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
    nt!KiSystemServiceCopyEnd+0x15:
    fffff807`1bfcdf85 004000 add byte ptr [rax],al ds:002b:00000000`00000000=??
    Resetting default scope

    BUGCHECK_STR: 0x3B_c0000005

    CPU_COUNT: 4

    CPU_MHZ: daf

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 3a

    CPU_STEPPING: 9

    CPU_MICROCODE: 6,3a,9,0 (F,M,S,R) SIG: 20'00000000 (cache) 20'00000000 (init)

    BLACKBOXBSD: 1 (    !blackboxbsd)


    BLACKBOXNTFS: 1 (    !blackboxntfs)


    BLACKBOXPNP: 1 (    !blackboxpnp)


    BLACKBOXWINLOGON: 1

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: PotPlayerMini64.exe

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: CHAMPION

    ANALYSIS_SESSION_TIME: 07-02-2019 10:13:52.0496

    ANALYSIS_VERSION: 10.0.18914.1001 amd64fre

    MISALIGNED_IP:
    nt!KiSystemServiceCopyEnd+15
    fffff807`1bfcdf85 004000 add byte ptr [rax],al

    LAST_CONTROL_TRANSFER: from 00007ffd2fc7c6e4 to fffff8071bfcdf85

    STACK_TEXT:
    fffff884`b65f7b00 00007ffd`2fc7c6e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x15
    000000e0`2c5f6888 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`2fc7c6e4


    THREAD_SHA1_HASH_MOD_FUNC: 34b0db4ffa4af9c4c651d5278b658a5a80cbb596

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 439a33a621ba37ffded58bbda72b77897822dd75

    THREAD_SHA1_HASH_MOD: 76cd06466d098060a9eb26e5fd2a25cb1f3fe0a3

    FOLLOWUP_IP:
    nt!KiSystemServiceCopyEnd+15
    fffff807`1bfcdf85 004000 add byte ptr [rax],al

    FAULT_INSTR_CODE: 4000

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: nt!KiSystemServiceCopyEnd+15

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    IMAGE_VERSION: 10.0.18362.175

    STACK_COMMAND: .cxr 0xfffff884b65f7110 ; kb

    MODULE_NAME:     hardware

    FAILURE_BUCKET_ID: IP_MISALIGNED

    BUCKET_ID: IP_MISALIGNED

    PRIMARY_PROBLEM_CLASS: IP_MISALIGNED

    TARGET_TIME: 2019-07-02T04:40:35.000Z

    OSBUILD: 18362

    OSSERVICEPACK: 175

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 784

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: unknown_date

    BUILDDATESTAMP_STR: 190318-1202

    BUILDLAB_STR: 19h1_release

    BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

    ANALYSIS_SESSION_ELAPSED_TIME: 5247

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:ip_misaligned

    FAILURE_ID_HASH: {201b0e5d-db2a-63d2-77be-8ce8ff234750}

    Followup: MachineOwner
    ---------



    :)
     
    tmadd8, Jul 2, 2019
    #1
  2. ROAN T
    Roan T Win User

    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Jul 2, 2019
    #2
  3. BIGONEXEON
    bigonexeon Win User
    blue screen issue


    after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step
     
    bigonexeon, Jul 2, 2019
    #3
  4. REMON ONT
    Remon Ont Win User

    Blue Screen - Need Help

    Startup Blue Screen

    Hi Jon,

    Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

    • Outdated device software drivers
    • Corrupted Windows update system files
    • Software/Security conflicts

    We would like to know some information:

    • Did you get any blue screen stop error codes?
    • Have you tried booting in Safe mode?

    We suggest that you check this
    article     about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

    We will wait for your response
     
    Remon Ont, Jul 2, 2019
    #4
Thema:

Blue Screen - Need Help

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