Windows 10: Blue Screen of Death and Need to Back up files before doing a system recovery

Friday October 20 I shut down my computer and it said that updates needed to be installed and would shut down after that. Now I have nothing but the Blue Screen of Death. After 2 and a half hours on the phone with HP I was told a system restart thumb drive was needed and paid almost $45 for it. However when the thumb drive arrived it said that all data would be deleted. Some data is in a cloud but not all. A you tube video got me to a x:\Windows\system32> The rest of the video was for notepad and I don't use that. What else can I do? Not happy about spending big $$ at the computer repair

:)

 

Blue Screen of Death

Hi Kevin,

I am sorry to know that you are getting Blue screen errors.

Along with the suggestion provided by ZigZag, try the steps below.

If you see the blue screen only after sign-in
and you can see a mouse cursor:

• While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
  
• If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
  
• If this resolves the blue screen, use corruption resolution steps (dism, then sfc), and run the all apps PowerShell command.
  

powershell

Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Use the System File Checker tool to repair missing or corrupted system files:

http://support.microsoft.com/kb/929833

Fix Windows corruption errors by using the DISM or System Update Readiness tool:

Fix Windows Update errors via DISM or ws Server

To uninstall a driver refer the steps below.

• 
  Press Windows Logo Key+X. Click On
  Device Manager.
  
• 
  Then find the driver that you are trying to uninstall and right-click on it to
  Uninstall.
  
• 
  Follow onscreen instructions to uninstall it.
  

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of Deaths on a Daily

Hi,

Blue screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. This error can be caused by both hardware and software issues. To isolate your concern, we'd like to know if there were any changes made
prior to the issue.

In the meantime, we suggest that you follow the steps provided on this link for blue screen error basic
troubleshooting. Once you're on the page, select the option on when do you get the error and proceed with the steps listed.

Let us know how it goes after performing the suggested steps.