Windows 10: Blue screen of death BSOD after laptop resumed from sleep mode

Discus and support Blue screen of death BSOD after laptop resumed from sleep mode in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, My Dell G3579 laptop crashed after waking up from sleep mode with the code SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 1000007e Steps that lead to... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by OktoberRain, Mar 22, 2020.

  1. OKTOBERRAIN
    OktoberRain Win User

    Blue screen of death BSOD after laptop resumed from sleep mode


    Hello,


    My Dell G3579 laptop crashed after waking up from sleep mode with the code SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 1000007e


    Steps that lead to the crash:

    - I recently experienced a lot of random blue screen of death crashes. It happened quite randomly so I updated all drivers/firmware to the latest version but it didn't help

    - I read that it might be due to video driver so I uninstalled the NVIDIA graphics driver using Display Driver Uninstaller DDU tool and let the laptop use Microsoft graphics driver instead.

    - Today the BOSD happened again right after I unplugged the external monitor and turned on the laptop from sleep mode.


    How could I fix this? Thanks!


    WhoCrashed result:

    crash dump file: C:\WINDOWS\Minidump\032220-14687-01.dmp
    This was probably caused by the following module: ntoskrnl.exe nt+0x76320C
    Bugcheck code: 0x1000007E 0xFFFFFFFFC0000005, 0xFFFFF8054856320C, 0xFFFF82028DCEB1C8, 0xFFFF82028DCEAA10
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


    System Info

    Microsoft Windows 10 Home
    Version 10.0.18362 Build 18362


    [Conflicts/Sharing]
    Resource Device
    I/O Port 0x00000070-0x00000070 Motherboard resources
    I/O Port 0x00000070-0x00000070 System CMOS/real time clock

    I/O Port 0x00003000-0x000030FF Realtek PCIe GbE Family Controller
    I/O Port 0x00003000-0x000030FF IntelR PCI Express Root Port #14 - A335

    Memory Address 0x90000000-0x9FFFFFFF NVIDIA GeForce GTX 1050 Ti
    Memory Address 0x90000000-0x9FFFFFFF IntelR PCIe Controller x16 - 1901

    Memory Address 0xA3000000-0xA3FFFFFF NVIDIA GeForce GTX 1050 Ti
    Memory Address 0xA3000000-0xA3FFFFFF IntelR PCIe Controller x16 - 1901

    IRQ 16 IntelR Serial IO I2C Host Controller - A368
    IRQ 16 High Definition Audio Controller
    IRQ 16 IntelR Dynamic Platform and Thermal Framework Processor Participant

    Memory Address 0xA4200000-0xA4203FFF Realtek PCIe GbE Family Controller
    Memory Address 0xA4200000-0xA4203FFF IntelR PCI Express Root Port #14 - A335


    [Display]

    Item Value
    Name NVIDIA GeForce GTX 1050 Ti
    PNP Device ID PCI\VEN_10DE&DEV_1C8C&SUBSYS_086F1028&REV_A1\4&34B8EF37&0&0008
    Adapter Type GeForce GTX 1050 Ti, NVIDIA compatible
    Adapter Description NVIDIA GeForce GTX 1050 Ti
    Adapter RAM 1,048,576 bytes
    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_62826989f3c58c07\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_62826989f3c58c07\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_62826989f3c58c07\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_62826989f3c58c07\nvldumdx.dll
    Driver Version 25.21.14.2545
    INF File oem51.inf Section029 section
    Color Planes Not Available
    Color Table Entries Not Available
    Resolution Not Available
    Bits/Pixel Not Available
    Memory Address 0xA3000000-0xA3FFFFFF
    Memory Address 0x90000000-0x9FFFFFFF
    Memory Address 0xA0000000-0xA1FFFFFF
    IRQ Channel IRQ 4294967288
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDM.INF_AMD64_62826989F3C58C07\NVLDDMKM.SYS 25.21.14.2545, 19.81 MB 20,773,768 bytes, 2020-03-22 7:03 AM

    Name IntelR UHD Graphics 630
    PNP Device ID PCI\VEN_8086&DEV_3E9B&SUBSYS_086F1028&REV_00\3&11583659&0&10
    Adapter Type IntelR UHD Graphics Family, Intel Corporation compatible
    Adapter Description IntelR UHD Graphics 630
    Adapter RAM 1.00 GB 1,073,741,824 bytes
    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bfcc03e85b242a1f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bfcc03e85b242a1f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bfcc03e85b242a1f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bfcc03e85b242a1f\igd12umd64.dll
    Driver Version 26.20.100.7262
    INF File oem105.inf iCFL_w10_DS section
    Color Planes Not Available
    Color Table Entries 4294967296
    Resolution 1920 x 1080 x 60 hertz
    Bits/Pixel 32
    Memory Address 0xA2000000-0xA2FFFFFF
    Memory Address 0x80000000-0x8FFFFFFF
    I/O Port 0x00005000-0x0000503F
    IRQ Channel IRQ 4294967289
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_BFCC03E85B242A1F\IGDKMD64.SYS 26.20.100.7262, 19.68 MB 20,631,104 bytes, 2020-01-10 6:56 AM


    [SCSI]

    Item Value
    Name IntelR Chipset SATA/PCIe RST Premium Controller
    Manufacturer Intel Corporation
    Status OK
    PNP Device ID PCI\VEN_8086&DEV_282A&SUBSYS_086F1028&REV_10\3&11583659&0&B8
    Memory Address 0xA4390000-0xA4397FFF
    Memory Address 0xA43AB000-0xA43AB0FF
    I/O Port 0x00005090-0x00005097
    I/O Port 0x00005080-0x00005083
    I/O Port 0x00005060-0x0000507F
    Memory Address 0xA4300000-0xA437FFFF
    IRQ Channel IRQ 4294967292
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\IASTORAC.SYS 17.5.0.1017, 1,009.07 KB 1,033,288 bytes, 2019-05-30 4:29 PM

    Name Microsoft Storage Spaces Controller
    Manufacturer Microsoft
    Status OK
    PNP Device ID ROOT\SPACEPORT\0000
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\SPACEPORT.SYS 10.0.18362.449, 642.02 KB 657,424 bytes, 2019-11-14 2:52 AM



    WinDbg log

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 1000007e
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8054856320c, The address that the exception occurred at
    Arg3: ffff82028dceb1c8, Exception Record Address
    Arg4: ffff82028dceaa10, Context Record Address

    Debugging Details:
    ------------------

    *** WARNING: Unable to verify timestamp for win32k.sys

    KEY_VALUES_STRING: 1

    Key : AV.Fault
    Value: Read


    PROCESSES_ANALYSIS: 1

    SERVICE_ANALYSIS: 1

    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

    SYSTEM_MANUFACTURER: Dell Inc.

    SYSTEM_PRODUCT_NAME: G3 3579

    SYSTEM_SKU: 086F

    BIOS_VENDOR: Dell Inc.

    BIOS_VERSION: 1.11.0

    BIOS_DATE: 11/18/2019

    BASEBOARD_MANUFACTURER: Dell Inc.

    BASEBOARD_PRODUCT: 03TF0Y

    BASEBOARD_VERSION: A00

    DUMP_TYPE: 2

    BUGCHECK_P1: ffffffffc0000005

    BUGCHECK_P2: fffff8054856320c

    BUGCHECK_P3: ffff82028dceb1c8

    BUGCHECK_P4: ffff82028dceaa10

    EXCEPTION_CODE: NTSTATUS 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    FAULTING_IP:
    nt!RtlpCopyRangeListEntry+2c
    fffff805`4856320c 0f1006 movups xmm0,xmmword ptr [rsi]

    EXCEPTION_RECORD: ffff82028dceb1c8 -- .exr 0xffff82028dceb1c8
    ExceptionAddress: fffff8054856320c nt!RtlpCopyRangeListEntry+0x000000000000002c
    ExceptionCode: c0000005 Access violation
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 0000000fffffffdb
    Attempt to read from address 0000000fffffffdb

    CONTEXT: ffff82028dceaa10 -- .cxr 0xffff82028dceaa10
    rax=ffff8d0529dd72e0 rbx=ffff8d0529dd72e0 rcx=0000000000000028
    rdx=00000000000006d0 rsi=0000000fffffffdb rdi=ffff8d052015aee0
    rip=fffff8054856320c rsp=ffff82028dceb400 rbp=ffff82028dceb540
    r8=0000000000000000 r9=0000000000000fff r10=ffffc880a6b80000
    r11=ffff82028dceb350 r12=0000000000000001 r13=0000000000000005
    r14=ffff82028dceb520 r15=ffff8d05205d0e10
    iopl=0 nv up ei ng nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050282
    nt!RtlpCopyRangeListEntry+0x2c:
    fffff805`4856320c 0f1006 movups xmm0,xmmword ptr [rsi] ds:002b:0000000f`ffffffdb=????????????????????????????????
    Resetting default scope

    CPU_COUNT: c

    CPU_MHZ: 8a0

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 9e

    CPU_STEPPING: a

    CPU_MICROCODE: 6,9e,a,0 F,M,S,R SIG: C6'00000000 cache C6'00000000 init

    BLACKBOXBSD: 1 !blackboxbsd


    BLACKBOXNTFS: 1 !blackboxntfs


    BLACKBOXPNP: 1 !blackboxpnp


    BLACKBOXWINLOGON: 1

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    FOLLOWUP_IP:
    nt!RtlpCopyRangeListEntry+2c
    fffff805`4856320c 0f1006 movups xmm0,xmmword ptr [rsi]

    BUGCHECK_STR: AV

    READ_ADDRESS: fffff805483733b8: Unable to get MiVisibleState
    Unable to get NonPagedPoolStart
    Unable to get NonPagedPoolEnd
    Unable to get PagedPoolStart
    Unable to get PagedPoolEnd
    0000000fffffffdb

    ERROR_CODE: NTSTATUS 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 0000000fffffffdb

    ANALYSIS_SESSION_HOST: DELL-G3

    ANALYSIS_SESSION_TIME: 03-22-2020 06:43:29.0688

    ANALYSIS_VERSION: 10.0.18362.1 amd64fre

    LAST_CONTROL_TRANSFER: from fffff80548563191 to fffff8054856320c

    STACK_TEXT:
    ffff8202`8dceb400 fffff805`48563191 : ffff8d05`2015afa0 0000000f`ffffffdb ffff8d05`2015aee0 ffff8d05`205f5890 : nt!RtlpCopyRangeListEntry+0x2c
    ffff8202`8dceb430 fffff805`485624d8 : fffff805`48262060 00000000`00000000 ffff8d05`4a219604 00000000`00000005 : nt!RtlCopyRangeList+0x41
    ffff8202`8dceb460 fffff805`4857a378 : fffff805`48262060 ffff8202`8dceb540 00000000`00000000 00000000`00000000 : nt!ArbTestAllocation+0x38
    ffff8202`8dceb4b0 fffff805`48554862 : ffff8d05`205723d0 00000000`00000000 00000000`00000000 00000000`00000001 : nt!ArbArbiterHandler+0x68
    ffff8202`8dceb4f0 fffff805`48552d42 : ffffa087`0ad429a0 ffffa087`312f5660 ffff8d05`4a219600 ffff8202`8dceb680 : nt!IopCallArbiter+0xd6
    ffff8202`8dceb550 fffff805`48551e46 : 00000000`00000000 ffffa087`00000001 00000000`00000000 ffffa087`312f5660 : nt!PnpReleaseResourcesInternal+0x122
    ffff8202`8dceb620 fffff805`48551c60 : fffff805`48262800 00000000`00000004 00000000`00000000 ffffa087`2b4e1000 : nt!IopReleaseResources+0xe
    ffff8202`8dceb650 fffff805`48531090 : ffff8202`ffffffff ffffa087`0acade10 ffffa087`312f5660 00000000`00000000 : nt!IopLegacyResourceAllocation+0xb0
    ffff8202`8dceb710 fffff805`48530da2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopReleaseDeviceResources+0x80
    ffff8202`8dceb7a0 fffff805`48530b4b : ffffa087`312f5660 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PnpSurpriseRemoveLockedDeviceNode+0xce
    ffff8202`8dceb800 fffff805`4853081a : ffffa087`312f5660 ffff8202`8dceb880 00000000`00000000 ffff8202`8dceb890 : nt!PnpDeleteLockedDeviceNode+0x57
    ffff8202`8dceb840 fffff805`4852f017 : ffffa087`37c88060 ffff8202`00000002 00000000`00000002 ffff8d05`55a54000 : nt!PnpDeleteLockedDeviceNodes+0x76
    ffff8202`8dceb8c0 fffff805`4850860e : ffff8202`8dceba10 ffffa087`312f5600 ffff8202`8dceba00 ffff8d05`00000002 : nt!PnpProcessQueryRemoveAndEject+0x1ef
    ffff8202`8dceb9b0 fffff805`483d6748 : ffff8d05`54c17e90 ffff8d05`51188da0 ffff8d05`51188da0 00000000`00000000 : nt!PnpProcessTargetDeviceEvent+0xea
    ffff8202`8dceb9e0 fffff805`47ef43c5 : ffffa087`0ac8da20 ffffa087`2a4f3040 ffffa087`0ac8da20 ffffa087`0b345e40 : nt!PnpDeviceEventWorker+0x2d8
    ffff8202`8dceba70 fffff805`47e6bce5 : ffffa087`2a4f3040 00000000`00000080 ffffa087`0acaf280 00000000`00000000 : nt!ExpWorkerThread+0x105
    ffff8202`8dcebb10 fffff805`47fc99ca : ffffc880`a6c00180 ffffa087`2a4f3040 fffff805`47e6bc90 00000000`00000246 : nt!PspSystemThreadStartup+0x55
    ffff8202`8dcebb60 00000000`00000000 : ffff8202`8dcec000 ffff8202`8dce5000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a


    THREAD_SHA1_HASH_MOD_FUNC: 43280c87ddef2c6db6f22d1edad4f2286a140d89

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: b0c495aa914761c829e6544e0ac02a762a4a8cfa

    THREAD_SHA1_HASH_MOD: 82d14546c43bd06881f781d6d197c4c7f7ceb9cb

    FAULT_INSTR_CODE: f06100f

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: nt!RtlpCopyRangeListEntry+2c

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    IMAGE_VERSION: 10.0.18362.720

    STACK_COMMAND: .cxr 0xffff82028dceaa10 ; kb

    BUCKET_ID_FUNC_OFFSET: 2c

    FAILURE_BUCKET_ID: AV_nt!RtlpCopyRangeListEntry

    BUCKET_ID: AV_nt!RtlpCopyRangeListEntry

    PRIMARY_PROBLEM_CLASS: AV_nt!RtlpCopyRangeListEntry

    TARGET_TIME: 2020-03-22T13:19:09.000Z

    OSBUILD: 18362

    OSSERVICEPACK: 720

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 784

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: unknown_date

    BUILDDATESTAMP_STR: 190318-1202

    BUILDLAB_STR: 19h1_release

    BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

    ANALYSIS_SESSION_ELAPSED_TIME: 6cc1

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:av_nt!rtlpcopyrangelistentry

    FAILURE_ID_HASH: {85eeb152-7b61-2f76-d730-13cf3c82e111}

    :)
     
    OktoberRain, Mar 22, 2020
    #1
  2. XP ROCKS.
    XP ROCKS. Win User

    Blue Screen of Death (BSOD)

    Please post a link to the dump file/s. "How to" instructions below.

    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them
     
    XP ROCKS., Mar 22, 2020
    #2
  3. NACHAPPA C K
    Nachappa C K Win User
    Blue Screen of death

    Hi Cruize,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing. Let me help you in resolving the issue.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Are you able to boot to the desktop?
    • What is the exact error message you get on the screen?
    I would suggest you refer to the following Microsoft article on
    Troubleshoot blue screen errors and check.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them

    Keep us posted on Windows related queries and we will be happy to assist you further.
     
    Nachappa C K, Mar 22, 2020
    #3
  4. ZINI
    Zini Win User

    Blue screen of death BSOD after laptop resumed from sleep mode

    Windows 10 BSOD freeze after sleep + blue screen on boot

    I had the following problem:

    I just fresh installed Windows 10 on my ThinkPad t450s and crashed after every sleep.

    When the laptop is in sleep mode and I open it and press a key to wake it up:

    • BSOD appears directly saying "Your PC ran into a problem and needs a restart. We're just collecting some error info, and then we'll restart for you. (0% complete) - [...] CRITICAL_PROCESS_DIED";
    • OR login screen appears but everything is laggy and then the BSOD appears;
    • OR once I've got as far as the desktop using the fingerprint device, but then the BSOD appeared, this time without the error name.

    Never did the percentage change from 0% before the computer rebooted.

    I updated the graphic card drivers and the Wi-Fi drivers, deactivated the quick boot and tried many bizarre suggestions from the internet, but nothing helped.

    Now since the last sleep crash:

    The computer doesn't work at all, it shows an empty blue screen after each startup.

    I tried to repair Windows using the Windows 10 USB stick, but it fails to find anything wrong or to restore a previous build.

    I found this post suggesting to delete a driver but I don't know how to do it as my drive is encrypted using BitLocker and the command prompt is telling me to use to control panel to unlock it.
     
    Zini, Mar 22, 2020
    #4
Thema:

Blue screen of death BSOD after laptop resumed from sleep mode

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