Windows 10: Blue screen of death BSOD

Discus and support Blue screen of death BSOD in Windows 10 Drivers and Hardware to solve the problem; Hi, I recently been getting random BSODs, it seems to be at random times. I'm not sure what could be causing it. Note: Drivers are up to date and... Discussion in 'Windows 10 Drivers and Hardware' started by Plebtkp, Apr 15, 2021.

  1. PLEBTKP
    Plebtkp Win User

    Blue screen of death BSOD


    Hi,


    I recently been getting random BSODs, it seems to be at random times. I'm not sure what could be causing it.

    Note: Drivers are up to date and I have run some memory test which all pass.


    Here is the memory dump file.


    Any help would be greatly appreciated.



    Microsoft R Windows Debugger Version 10.0.21306.1007 AMD64

    Copyright c Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\MEMORY.DMP]

    Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.





    ************* Path validation summary **************

    Response Time ms Location

    Deferred srv*

    Symbol search path is: srv*

    Executable search path is:

    Windows 10 Kernel Version 19041 MP 12 procs Free x64

    Product: WinNt, suite: TerminalServer SingleUserTS

    Edition build lab: 19041.1.amd64fre.vb_release.191206-1406

    Machine Name:

    Kernel base = 0xfffff801`37200000 PsLoadedModuleList = 0xfffff801`37e2a490

    Debug session time: Mon Apr 12 14:41:04.007 2021 UTC - 5:00

    System Uptime: 2 days 16:15:53.522

    Loading Kernel Symbols

    ...............................................................

    ..............Page 40641f not present in the dump file. Type ".hh dbgerr004" for details

    ..................................................

    ..................................Page 411802 not present in the dump file. Type ".hh dbgerr004" for details

    .Page 183dd2 not present in the dump file. Type ".hh dbgerr004" for details

    .............................

    ........................

    Loading User Symbols

    PEB is paged out Peb.Ldr = 000000bb`15c5b018. Type ".hh dbgerr001" for details

    Loading unloaded module list

    ....................

    For analysis of this file, run !analyze -v

    nt!KeBugCheckEx:

    fffff801`375f5db0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff9f80`36574020=000000000000003b

    11: kd> !analyze -v

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    SYSTEM_SERVICE_EXCEPTION 3b

    An exception happened while executing a system service routine.

    Arguments:

    Arg1: 00000000c0000005, Exception code that caused the bugcheck

    Arg2: fffff80136257e13, Address of the instruction which caused the bugcheck

    Arg3: ffff9f8036574920, Address of the context record for the exception that caused the bugcheck

    Arg4: 0000000000000000, zero.



    Debugging Details:

    ------------------



    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details

    Page 24131 not present in the dump file. Type ".hh dbgerr004" for details



    KEY_VALUES_STRING: 1



    Key : Analysis.CPU.mSec

    Value: 3515



    Key : Analysis.DebugAnalysisManager

    Value: Create



    Key : Analysis.Elapsed.mSec

    Value: 6086



    Key : Analysis.Init.CPU.mSec

    Value: 1046



    Key : Analysis.Init.Elapsed.mSec

    Value: 41459



    Key : Analysis.Memory.CommitPeak.Mb

    Value: 85



    Key : WER.OS.Branch

    Value: vb_release



    Key : WER.OS.Timestamp

    Value: 2019-12-06T14:06:00Z



    Key : WER.OS.Version

    Value: 10.0.19041.1





    BUGCHECK_CODE: 3b



    BUGCHECK_P1: c0000005



    BUGCHECK_P2: fffff80136257e13



    BUGCHECK_P3: ffff9f8036574920



    BUGCHECK_P4: 0



    CONTEXT: ffff9f8036574920 -- .cxr 0xffff9f8036574920

    rax=ffffc706ed0a9600 rbx=ffffc706ed0a95f8 rcx=ffffc706f44fae30

    rdx=ffffee8aa61a84e0 rsi=ffffc706ed0a9600 rdi=ffffc705f2ef72e0

    rip=fffff80136257e13 rsp=ffffee8aa61a8490 rbp=000000000dca2cab

    r8=ffffc705f2ef72e0 r9=ffffc705f2ef72e0 r10=ffffc706ed0a9600

    r11=00000000000003fe r12=ffffee8aa61a892c r13=ffffc706efc13990

    r14=fffff80136288a01 r15=ffffee8aa61a8970

    iopl=0 nv up ei ng nz na pe nc

    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050282

    acsock64+0x7e13:

    fffff801`36257e13 49894008 mov qword ptr [r8+8],rax ds:002b:ffffc705`f2ef72e8=????????????????

    Resetting default scope



    BLACKBOXBSD: 1 !blackboxbsd





    BLACKBOXNTFS: 1 !blackboxntfs





    BLACKBOXPNP: 1 !blackboxpnp





    BLACKBOXWINLOGON: 1



    PROCESS_NAME: DriverUpdSvc.exe



    STACK_TEXT:

    ffffee8a`a61a8490 fffff801`36257ce1 : 00000000`00000004 ffffc706`ed0a9650 ffffc706`eb0ce010 fffff801`3b97c6fc : acsock64+0x7e13

    ffffee8a`a61a84c0 fffff801`36257376 : ffffc706`ed0a95f0 ffffee8a`a61a8550 00000000`00000004 00000000`0dca2cab : acsock64+0x7ce1

    ffffee8a`a61a8510 fffff801`3625dc0f : ffffc706`f44e3ae0 ffffc706`f44e3ae0 ffffc706`eb0ce010 ffffc706`ed0a3020 : acsock64+0x7376

    ffffee8a`a61a8560 fffff801`36266515 : 00000000`00000000 00000000`00000040 00000000`00000000 fffff801`3625e139 : acsock64+0xdc0f

    ffffee8a`a61a8590 fffff801`3625a2c2 : ffffc706`ed0a9090 ffffee8a`a61a8651 00000000`00008000 ffffee8a`a61a8e10 : acsock64+0x16515

    ffffee8a`a61a85e0 fffff801`36254a1d : 00000000`00000000 7250202c`3334343a ffffc706`edf0dd50 00000000`00000004 : acsock64+0xa2c2

    ffffee8a`a61a86a0 fffff801`3badfb3f : ffffc706`dbf0a480 ffffee8a`a61a8810 ffffee8a`a61a8e80 00000000`00000000 : acsock64+0x4a1d

    ffffee8a`a61a8710 fffff801`3bab95eb : 00000000`0000003e ffffee8a`a61a8e10 ffffee8a`a61a8e80 00000000`00000000 : NETIO!ProcessCallout+0x236bf

    ffffee8a`a61a8890 fffff801`3bab818a : ffffc706`e8e5b680 ffffee8a`a61a8e10 00000000`00000000 ffffee8a`a61a8b90 : NETIO!ArbitrateAndEnforce+0x71b

    ffffee8a`a61a89f0 fffff801`3bfad624 : 00000000`00000000 ffffee8a`a61a8ee0 00000000`0000003e ffffc706`e6e79010 : NETIO!KfdClassify+0x37a

    ffffee8a`a61a8de0 fffff801`3bf3ddd6 : ffffc706`df9c0000 00000000`00000000 ffffc706`e6e79010 ffffc706`dbf22050 : tcpip!AleNotifyEndpointTeardown+0x6eadc

    ffffee8a`a61a92a0 fffff801`3bf3d8a7 : ffffc706`d977a010 ffffc706`ecefb5a0 ffffc706`d977a010 ffffc706`d977a080 : tcpip!TcpCleanupEndpointWorkQueueRoutine+0x4d6

    ffffee8a`a61a93a0 fffff801`3bf3d5f8 : 00000000`00000000 ffffc706`d977a010 00000000`00000000 ffffee8a`a61a94e0 : tcpip!TcpCloseEndpointWorkQueueRoutine+0x267

    ffffee8a`a61a9460 fffff801`3d2626a3 : ffffc706`f42d6e70 ffffc706`dfcf2600 ffffee8a`a61a9579 00000000`00000000 : tcpip!TcpTlEndpointCloseEndpoint+0xb8

    ffffee8a`a61a94c0 fffff801`3d242dc1 : ffffc706`edfa50e0 00000000`00000000 ffffee8a`a61a9679 00000000`00000000 : afd!AfdTLCloseEndpoint+0x47

    ffffee8a`a61a9500 fffff801`3d25f824 : ffffc706`edfa50e0 ffffc706`edfa51f0 ffffc706`edfa50e0 00000000`00000000 : afd!AfdCloseTransportEndpoint+0x89

    ffffee8a`a61a95e0 fffff801`3d25fc6c : ffffee8a`a61aa000 ffffc706`edfa50e0 ffffc706`eb0f6c90 ffffc706`e2152970 : afd!AfdCleanupCore+0x3b8

    ffffee8a`a61a96e0 fffff801`37452f55 : ffffc706`eb3dd400 ffffee8a`a61a97d9 00000000`00000000 ffffc706`eb0f6c90 : afd!AfdDispatch+0xec

    ffffee8a`a61a9720 fffff801`3df64b5b : 00000000`00000000 fffff801`37408338 ffffee8a`a61a9958 ffffc706`d99ce510 : nt!IofCallDriver+0x55

    ffffee8a`a61a9760 fffff801`37452f55 : ffffc706`eb3dd2b0 ffffc706`eb0f6c90 ffffc706`f2899e50 00000000`00989680 : avgArPot+0x14b5b

    ffffee8a`a61a9840 fffff801`377fdd7a : 00000000`00000000 ffffc706`f2899e50 00000000`00000000 00000000`00040000 : nt!IofCallDriver+0x55

    ffffee8a`a61a9880 fffff801`37828d1c : 00000000`00000000 00000000`00007ffb ffffffff`00000000 ffffc706`d96f7ae0 : nt!IopCloseFile+0x17a

    ffffee8a`a61a9910 fffff801`3782c9ec : 00000000`00001658 ffffa228`7f5ad67a 00000000`00000000 fffff801`37607ccc : nt!ObCloseHandleTableEntry+0x24c

    ffffee8a`a61a9a50 fffff801`37607cf1 : ffffc706`e9958000 00000000`000493e0 ffffee8a`a61a9b40 00000000`000017d8 : nt!NtClose+0xec

    ffffee8a`a61a9ac0 00007fff`bde2cdf4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExitPico+0x2bc

    000000bb`172feac8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`bde2cdf4





    SYMBOL_NAME: acsock64+7e13



    MODULE_NAME: acsock64



    IMAGE_NAME: acsock64.sys



    STACK_COMMAND: .cxr 0xffff9f8036574920 ; kb



    BUCKET_ID_FUNC_OFFSET: 7e13



    FAILURE_BUCKET_ID: 0x3B_c0000005_acsock64!unknown_function



    OS_VERSION: 10.0.19041.1



    BUILDLAB_STR: vb_release



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    FAILURE_ID_HASH: {b95b79e4-d57b-474e-df13-29c19edd0bd4}



    Followup: MachineOwner

    ---------



    11: kd> !blackboxbsd

    Stream size mismatch expected = 192, read = 176

    11: kd> .cxr 0xffff9f8036574920

    rax=ffffc706ed0a9600 rbx=ffffc706ed0a95f8 rcx=ffffc706f44fae30

    rdx=ffffee8aa61a84e0 rsi=ffffc706ed0a9600 rdi=ffffc705f2ef72e0

    rip=fffff80136257e13 rsp=ffffee8aa61a8490 rbp=000000000dca2cab

    r8=ffffc705f2ef72e0 r9=ffffc705f2ef72e0 r10=ffffc706ed0a9600

    r11=00000000000003fe r12=ffffee8aa61a892c r13=ffffc706efc13990

    r14=fffff80136288a01 r15=ffffee8aa61a8970

    iopl=0 nv up ei ng nz na pe nc

    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050282

    acsock64+0x7e13:

    fffff801`36257e13 49894008 mov qword ptr [r8+8],rax ds:002b:ffffc705`f2ef72e8=????????????????

    11: kd> !blackboxbsd

    Stream size mismatch expected = 192, read = 176

    :)
     
    Plebtkp, Apr 15, 2021
    #1
  2. NACHAPPA C K
    Nachappa C K Win User

    Blue Screen of death

    Hi Cruize,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing. Let me help you in resolving the issue.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Are you able to boot to the desktop?
    • What is the exact error message you get on the screen?
    I would suggest you refer to the following Microsoft article on
    Troubleshoot blue screen errors and check.

    Troubleshoot blue screen errors

    Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them

    Keep us posted on Windows related queries and we will be happy to assist you further.
     
    Nachappa C K, Apr 15, 2021
    #2
  3. XP ROCKS.
    XP ROCKS. Win User
    Blue Screen of Death (BSOD)

    Please post a link to the dump file/s. "How to" instructions below.

    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them
     
    XP ROCKS., Apr 15, 2021
    #3
  4. CAINEGETUTUA
    cainegetutua Win User

    Blue screen of death BSOD

    Blue Screen of Deaths on a Daily

    I have tried all of the options there, Which is why i included in my post the lists of things that i performed to isolate the cause of bsod. Thanks
     
    cainegetutua, Apr 15, 2021
    #4
Thema:

Blue screen of death BSOD

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