Windows 10: blue screen of death HP laptop

Discus and support blue screen of death HP laptop in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi My sons laptop has blue screen with code 0xc0000225. I have tried several suggestions to fix it but to no avail. Can't system restore as it says... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by LMK, Jul 19, 2019.

  1. LMK
    LMK Win User

    blue screen of death HP laptop


    Hi
    My sons laptop has blue screen with code 0xc0000225. I have tried several suggestions to fix it but to no avail. Can't system restore as it says Norton preventing it, but can't access anything on laptop to uninstall Norton. Downloaded windows 10 onto new USB , but no prompt to open it comes up. Literally going round in circles, also tried command prompt and nothing. Any suggestions greatly appreciated. PS I am no techno whizz.
     
  2. Ryan Pag Win User

    Blue screen of death issue

    Hi Malcolm,

    Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

    • Please provide the complete stop error message that you are getting.
    • Were there any changes made prior to the issue?

    We recommend following the troubleshooting steps in the article:
    Troubleshoot blue screen errors


    Should you need further help, you're always welcome to post back.
     
    Ryan Pag, Jul 19, 2019
    #2
  3. iuppiter Win User
    Blue Screen of Death (Crash) When Playing Games


    Nothing for step 10.

    Step 11 -
    blue screen of death HP laptop [​IMG]
     
    iuppiter, Jul 19, 2019
    #3
  4. blue screen of death HP laptop

    blue screen of death BSOD hp laptop

    Thanks for your help Anup,

    The model number of the laptop is HP 17-p161dx

    No I didn't make any changes to the system. This is a new laptop, just a few months old. I installed all the software I needed. I did install and then uninstall .Net Framework 3.5. And C++ 2008 and 2012.

    The error codes are random, but I included minidumps in my previous post. I also have other minidumps in my first report of this issue, listed below.

    The timing of the blue screens is also random. I just had one in the middle of writing this and had to start over. It is happening several times per day. The last error code was SYSTEM_THREAD_EXCEPTION_NOT_HANDLED but as you'll see in the minidumps, they
    vary. Fairly often I come back to the computer after having been away and find that it has re-booted, which I assume is also caused by blue screen. It happens too frequently to be automatic updates, and each time it happens, whatever software I had running
    will report that it wasn't shut down properly.

    Here is my previous report of the issue with additional details:

    windows 10 blue screen of death bsod on a hp laptop
     
    fred_smith_the_larger, Jul 19, 2019
    #4
Thema:

blue screen of death HP laptop

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