Windows 10: Blue screen of death on brand new laptop

Discus and support Blue screen of death on brand new laptop in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, ive twice had a blue screen of death on my new laptop. it is brand new, fully updated all windows and drivers, this should not happen on a new... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by AshAsani, Dec 28, 2020.

  1. ASHASANI
    AshAsani Win User

    Blue screen of death on brand new laptop


    Hi,


    ive twice had a blue screen of death on my new laptop. it is brand new, fully updated all windows and drivers, this should not happen on a new laptop.



    dumps can be seeen here

    https://1drv.ms/u/s!AtrMTTanB2AukXYBtd3LWFAGsHm0?e=5dnmfU


    this is frustrating that windows 10 can't even run properly on a new laptop.

    :)
     
    AshAsani, Dec 28, 2020
    #1
  2. RYAN PAG
    Ryan Pag Win User

    Blue screen of death issue

    Hi Malcolm,

    Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

    • Please provide the complete stop error message that you are getting.
    • Were there any changes made prior to the issue?

    We recommend following the troubleshooting steps in the article:
    Troubleshoot blue screen errors

    Should you need further help, you're always welcome to post back.
     
    Ryan Pag, Dec 28, 2020
    #2
  3. JOHN SARC
    John Sarc Win User
    Blue Screen of Death

    We appreciate the information.

    To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
    Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

    Regards.
     
    John Sarc, Dec 28, 2020
    #3
  4. NACHAPPA C K
    Nachappa C K Win User

    Blue screen of death on brand new laptop

    Blue Screen of death

    Hi Cruize,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing. Let me help you in resolving the issue.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Are you able to boot to the desktop?
    • What is the exact error message you get on the screen?
    I would suggest you refer to the following Microsoft article on
    Troubleshoot blue screen errors and check.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them

    Keep us posted on Windows related queries and we will be happy to assist you further.
     
    Nachappa C K, Dec 28, 2020
    #4
Thema:

Blue screen of death on brand new laptop

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