Windows 10: Blue Screen of Death - video_dxgkrnl_fatal_error - What is going on?

Discus and support Blue Screen of Death - video_dxgkrnl_fatal_error - What is going on? in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, I recently built a new computer with Windows 10 Home, Ryzen 3600, and a Radeon 5700XT. The computer has been operating smoothly for the past... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Shyu97, May 19, 2020.

  1. Shyu97 Win User

    Blue Screen of Death - video_dxgkrnl_fatal_error - What is going on?


    Hi,

    I recently built a new computer with Windows 10 Home, Ryzen 3600, and a Radeon 5700XT.


    The computer has been operating smoothly for the past month and a half but very recently I've been experiencing some BSOD with the error code 0x00000113 0x0000000000000010, 0xffffda8832253c20, 0x0000000000000009, 0x0000000000000002.


    I am running the latest AMD drivers 20.4.1


    I have added a link to the DMP file.


    https://www.dropbox.com/s/xc5irbz38n5t5hh/MEMORY518.zip?dl=0


    Thank you.

    :)
     
    Shyu97, May 19, 2020
    #1
  2. Ryan Pag Win User

    Blue screen of death issue

    Hi Malcolm,

    Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

    • Please provide the complete stop error message that you are getting.
    • Were there any changes made prior to the issue?

    We recommend following the troubleshooting steps in the article:
    Troubleshoot blue screen errors


    Should you need further help, you're always welcome to post back.
     
    Ryan Pag, May 19, 2020
    #2
  3. John Sarc Win User
    Blue Screen of Death

    We appreciate the information.

    To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
    Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

    Regards.
     
    John Sarc, May 19, 2020
    #3
  4. Blue Screen of Death - video_dxgkrnl_fatal_error - What is going on?

    Blue Screen of death

    Hi Cruize,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing. Let me help you in resolving the issue.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Are you able to boot to the desktop?
    • What is the exact error message you get on the screen?
    I would suggest you refer to the following Microsoft article on
    Troubleshoot blue screen errors and check.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them

    Keep us posted on Windows related queries and we will be happy to assist you further.
     
    Nachappa C K, May 19, 2020
    #4
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Blue Screen of Death - video_dxgkrnl_fatal_error - What is going on?

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