Windows 10: Blue screen of death when attempting to print

It’s widely known that with the recent update there have been printer issues with the most recent updates. I’ve read that hotfixes have been released, but my problems are still persisting. I am using a Polono PL60 Thermal Label Printer. Worked like a dream up until I installed the recent update. I’m getting the blue screen of death on my laptop and computer. The error is: APC_INDEX_MISMATCH for win32kfull.sys.

Even when I unplug the printer from the PC and I click to print I immediately get the blue screen and auto-restart. I’ve downloaded any optional updates I can find and reinstalled the printer driver. I’m not at a loss. Any help would be appreciated.

submitted by /u/Sanckh
[link] [comments]

:)

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of Death

We appreciate the information.

To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

Regards.

 

Blue Screen of death

Hi Cruize,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Are you able to boot to the desktop?
• What is the exact error message you get on the screen?

I would suggest you refer to the following Microsoft article on
Troubleshoot blue screen errors and check.

Troubleshoot blue screen errors

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
Blue Screen of Death (BSOD).

BSOD Finding and fixing them

Keep us posted on Windows related queries and we will be happy to assist you further.