Windows 10: Blue screen on restart - kmode_stop_exception

Discus and support Blue screen on restart - kmode_stop_exception in Windows 10 BSOD Crashes and Debugging to solve the problem; Only when restarting. While running, it runs like a champ (beyond Cortana giving me the cold shoulder, verbally). When restarting however, I get the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Artimid, Jul 30, 2015.

  1. Artimid Win User

    Blue screen on restart - kmode_stop_exception


    Only when restarting. While running, it runs like a champ (beyond Cortana giving me the cold shoulder, verbally).
    When restarting however, I get the error without any (file.dll).

    Checking the log, it appears to be the ntkrnl, which has never spelled anything good for a system. So just looking for a few hints. Just upgraded from 7 Pro.
    I did reboot to get my video drivers working after the upgrade, but at that time I did not notice if it was already crashing or not.
    I suspected it might have come from trying to reinstall my drivers for sound, trying to get Cortana to speak with me - so I completely uninstalled the sound drivers and let Windows put it back, still no go. Again, it has not crashed while being used and it has not slowed/had errors. Only when I try to shut it down or restart.


    Attachment 27037

    :)
     
    Artimid, Jul 30, 2015
    #1
  2. JimMutton Win User

    restart screen locked on Blue screen with word ....restarting

    Original title: restart screen locked on

    The screen came up telling me the computer would be restarting. IT then began to restart. Blue screen with word ....restarting and balls circulating, but this has continued for an hour. I do a hard shutdown but when I turn it back on same screen. Can,t get
    out of this screen. Running Win. 10

    Jim
     
    JimMutton, Jul 30, 2015
    #2
  3. JimMutton Win User
    restart screen locked on Blue screen with word ....restarting

    Thanks for the info. I will make a bootable media in case it happens again. The problem was, I couldn't get out of the screen to perform a boot. I found an article on Google that advised me to unplug my laptop and remove the battery for a few seconds and
    insert the battery again. This rebooted my laptop. I was then able to download a
    HUGE update that took approx 3 1/2 hours to download and install.

    Thanks

    Jim
     
    JimMutton, Jul 30, 2015
    #3
  4. Boozad Win User

    Blue screen on restart - kmode_stop_exception

    All of your dumps are blaming the same thing, Gigabyte On/Off Charge.
    Code: BugCheck 1E, {ffffffffc0000005, fffff800aa10a892, 0, 4e} *** WARNING: Unable to verify timestamp for AppleCharger.sys *** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys Probably caused by : AppleCharger.sys ( AppleCharger+270c ) Followup: MachineOwner[/quote]
    It's not uncommon for Gigabyte utilities to cause BSODs, the only advice I can offer here is to uninstall that particular component.
     
    Boozad, Jul 30, 2015
    #4
  5. Artimid Win User
    Boozad, thank you very much. My windows 10 is now almost completely perfect. Once I get Cortana working, it will be rock solid.

    Thanks again. I actually uninstalled all the Gigtabyte stuff, since they don't have anything for Windows 10 with this board. After an initial few crashes while removing it - the rest has been solid. So far, so good.
     
    Artimid, Jul 30, 2015
    #5
  6. Boozad Win User
    You're welcome, good to hear all's running smooth. If you have any more issues just give us a shout, we'll be here. Enjoy W10! *Thumbs
     
    Boozad, Apr 5, 2018
    #6
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Blue screen on restart - kmode_stop_exception

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