Windows 10: Blue screen on Windows 10

Hello everyone,

My notebook with Windows 10 is showing a blue screen with the error 0xc000021a every time I try to access the Windows.

When I turn on my notebook, it shows the message: 'Automatic Repair couldn't repair your PC' and the options: 'Shut down' and 'Advanced options'. I already tried to fix the computer on the 'Advanced options', using several methods that I found on sites and videos, but nothing I tried worked.

For example, if I choose 'Repair your computer' and then 'Startup Repair' on the 'Advanced options', it returns a SrtTrail.txt error. I also tried to run a LOT of commands that I found on the internet in the Command Prompt to try to fix this error - the ones shown in this video, for example -, but none worked. I also tried to use a Windows Installation Media on a pendrive, but it was also a fail. I also can't restore the system, because it says there's no system restore points on my computer.

I don't wanna have to reinstall Windows because, even keeping the files, I would lose all my apps and settings.

Does anyone can help me, please? I no longer know what try to fix this error and get back to use my notebook normally. How can I fix my computer WITHOUT needing to reinstall Windows?

Thank you

P.S.: sorry for any mistakes in my text, English isn't my first language.

submitted by /u/thiago_roska
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:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen issue on windows 10

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.

I understand your concern and will help you with the issue.

To begin with troubleshooting I would like you to answer the following question:

• 
  Could you please provide the make/model of your laptop?
  

The issue might occur due to Viruses, or something changing/deleting
in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.

 

Windows 10 - Blue Screen / WatchDog Violation

Hi,

Incompatible drivers can cause the Watchdog Violation blue screen error. We'd like to learn more about your concern so that we can provide the proper resolution. We just have a few questions for you:

• Which build version of Windows 10 is on your computer? To check, click
  Start, type winver, and press Enter. For example, 14393.1066.
• Are you using a third-party antivirus program?
• Did you make any changes to your computer before this started happening?
• What troubleshooting steps have you done so far?

As an initial recommendation, we suggest carefully following the steps suggested

here for troubleshooting blue screen errors. That article was specifically created for resolving stop (also called blue screen) errors that happen in Windows 10.

We'll wait for your response and the results of the initial troubleshooting.