Windows 10: Blue screen on Windows 10

Hello everyone,

My laptop with Windows 10 is showing a blue screen with the error 0xc000021a every time I try to access the Windows.

When I turn on my laptop, it shows the message: 'Automatic Repair couldn't repair your PC' and the options: 'Shut down' and 'Advanced options'. I already tried to fix the computer on the 'Advanced options' using several methods that I found on sites and videos, but nothing I tried worked.

For example: if I choose 'Repair your computer' and then 'Startup Repair, it returns a SrtTrail.txt error. I also tried to run a lot of commands that I found on the internet in the Command Prompt to try to fix this error, but none worked. I also can't restore the system, because it says there's no system restore points available, and I can't boot into safe mode either.

So, I tried to reset the laptop on Advanced options > Troubleshoot > Reset this PC > Keep my files. I confirmed on 'Reset' and the laptop started to reset, but when it was about to 50% concluded, unexpectedly my laptop stopped the reset and went back to automatic repair window. I tried this procedure three times, and the same thing happened in all.

Does anyone can help me, please? What can I do to fix this error or reinstall Windows without losing my data and my apps?

Thank you

P.S.: sorry for any mistakes in my text, English isn't my first language.

submitted by /u/thiago_roska
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Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen issue on windows 10

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.

I understand your concern and will help you with the issue.

To begin with troubleshooting I would like you to answer the following question:

• 
  Could you please provide the make/model of your laptop?
  

The issue might occur due to Viruses, or something changing/deleting
in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.

 

Windows 10 - Blue Screen / WatchDog Violation

Hi,

Incompatible drivers can cause the Watchdog Violation blue screen error. We'd like to learn more about your concern so that we can provide the proper resolution. We just have a few questions for you:

• Which build version of Windows 10 is on your computer? To check, click
  Start, type winver, and press Enter. For example, 14393.1066.
• Are you using a third-party antivirus program?
• Did you make any changes to your computer before this started happening?
• What troubleshooting steps have you done so far?

As an initial recommendation, we suggest carefully following the steps suggested

here for troubleshooting blue screen errors. That article was specifically created for resolving stop (also called blue screen) errors that happen in Windows 10.

We'll wait for your response and the results of the initial troubleshooting.