Windows 10: Blue Screen UsbHub3.sys DRIVER_POWER_STATE_FAILURE 9f on brand new laptop

Hi,


A few days ago i bought brand new Acer Nitro 5 AN515-54 NH. I installed the latest Windows 10 Pro, then all the drivers from Acer website, the newest bios and latest Nvidia drivers from nvidia website. I also installed the latest 3D Mark, relal temp, and occt to check component temperatures under stress. I turned on the 3d mark a couple of times, occt only for temp monitoring all right and great results, not hight temperatures, but after that, 3D Mark closed on iddle, leaving the laptop turned on for an hour, I saw a login screen. I guessed a reset took place, and found data for the blue screen. What is the cause?

I seems to be: DRIVER_POWER_STATE_FAILURE 9f related to UsbHub3.sys

Memory dump:

https://1drv.ms/u/s!AgoDJjna9sBfgZJOoua2svV9rVGuaQ?e=U3r5SB

:)

 

DRIVER_POWER_STATE_FAILURE (9f) usbccgp.sys

Hi and thank you for your answer!

I spend the whole night, learning how to read dmp - files.

usbccgp.sys (I also have found a BSOD with UsbHub3.sys) is the one who crashed, but why?

I found this very useful article:

https://msdn.microsoft.com/en-us/li...329(v=vs.85).aspx?f=255&MSPPError=-2147217396

Sample 1:

• WinDbg -> File -> Open Crash Dump -> c:\windows\minidump\xxx.dmp
• BugCheck 9F, {3, ffff9002b91f86c0, ffffa7018acff960, ffff9002bcd4e9f0}
• UsbHub3.sys

3: kd> !devstack ffff9002b91f86c0

!DevObj !DrvObj !DevExt ObjectName

ffff9002b91f0e20 *** WARNING: Unable to verify timestamp for Wdf01000.sys

*** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys

\Driver\USBHUB3 ffff9002b91ed310 InfoMask field not found for _OBJECT_HEADER at ffff9002b91f0df0
ffff9002b9218a00 \Driver\ACPI ffff9002b4de38b0 InfoMask field not found for _OBJECT_HEADER at ffff9002b92189d0
> ffff9002b91f86c0 \Driver\USBHUB3 ffff9002b91ef310 Cannot read info offset from nt!ObpInfoMaskToOffset
!DevNode ffff9002b91c4d30 :

DeviceInst is "USB\VID_174C&PID_3074\5&1cc0e58a&0&21"

ServiceName is "USBHUB3"

Google tells me that this may be my onboard USB Hub (Asmedia) of my Asus X99 Mainboard.

It could also be an internal USB Hub of some of my devices.

Im not sure but I think they are connected at the intel usb ports.

The Asus Sabertooth X99 has an additional Asmedia USB3.1 controller, but as far as I know without a hub...

Sampe 2:

• BugCheck 9F, {3, ffffd58f2a7e28d0, ffffac800ddff960, ffffd58f2d8e1580}
• usbccgp.sys

1: kd> !devstack ffffd58f2a7e28d0

!DevObj !DrvObj !DevExt ObjectName

ffffd58f2ad4de20 Unable to load image \SystemRoot\System32\drivers\ocusbvid111.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for ocusbvid111.sys

*** ERROR: Module load completed but symbols could not be loaded for ocusbvid111.sys

*** WARNING: Unable to verify timestamp for Wdf01000.sys

*** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys

\Driver\OCUSBVID ffffd58f2ad4ae10 InfoMask field not found for _OBJECT_HEADER at ffffd58f2ad4ddf0
> ffffd58f2a7e28d0 \Driver\usbccgp ffffd58f2a7e2a20 Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffd58f2a891260 :

DeviceInst is "USB\VID_2833&PID_0211&MI_00\7&2017bc24&0&0000"

ServiceName is "OCUSBVID"

This is from the Oculus Rift...

With also have an internal USB Hub and is connected to one of the Intel USB ports with internal Hub.

Im not sure if I have done it right, but I try to use the Asmedia USB3.1 ports for Oculus Rift the next days. I also will deactivate all power saving features on the device... Maybe this woraround helps, until all drivers are fixed.

Please correct me, if I have undestand something wrong!

BR!

Mathias

 

DRIVER_POWER_STATE_FAILURE (9f)

Hey everyone,

My laptop (Dell Precision 5530) blue screened yesterday: Drive Power State Failure. I am trying to figure out what is causing it. The computer was plugged in to a thunderbolt docking station (Dell WD15) which had two monitors attached to it. While restarting
the laptop, it blue screened.

Looks like a USB 3.0 issue of some kind, but I thought I would post it here in case anyone knows how to drill down for more information.

DRIVER_POWER_STATE_FAILURE (9f)

A driver has failed to complete a power IRP within a specific time.

Arguments:

Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp

subsystem.

Arg2: 000000000000012c, Timeout in seconds.

Arg3: ffff8c8b57f95040, The thread currently holding on to the Pnp lock.

Arg4: fffff80117401800, nt!TRIAGE_9F_PNP on Win7 and higher

Debugging Details:

------------------

Implicit thread is now ffff8c8b`57f95040

KEY_VALUES_STRING: 1

PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: Precision 5530

SYSTEM_SKU: 087D

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: 1.15.0

BIOS_DATE: 12/25/2019

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT: 0NFGCT

BASEBOARD_VERSION: A00

DUMP_TYPE: 1

BUGCHECK_P1: 4

BUGCHECK_P2: 12c

BUGCHECK_P3: ffff8c8b57f95040

BUGCHECK_P4: fffff80117401800

DRVPOWERSTATE_SUBCODE: 4

IMAGE_NAME: UsbHub3.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4b5abbef

MODULE_NAME: UsbHub3

FAULTING_MODULE: fffff80128240000 UsbHub3

CPU_COUNT: c

CPU_MHZ: a20

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: a

CPU_MICROCODE: 6,9e,a,0 (F,M,S,R) SIG: C6'00000000 (cache) C6'00000000 (init)

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

ANALYSIS_SESSION_HOST: DESKTOP1

ANALYSIS_SESSION_TIME: 02-13-2020 09:09:52.0047

ANALYSIS_VERSION: 10.0.18362.1 x86fre

STACK_TEXT:

fffff801`174017c8 fffff801`1429c3ee : 00000000`0000009f 00000000`00000004 00000000`0000012c ffff8c8b`57f95040 : nt!KeBugCheckEx

fffff801`174017d0 fffff801`14593976 : 00000000`00000002 fffff801`14575400 00000000`00000001 00000000`00000019 : nt!PnpBugcheckPowerTimeout+0x8a

fffff801`17401830 fffff801`141039e9 : fffff801`14575400 00000000`000000ff fffff801`17401a18 00000000`00000008 : nt!PopBuildDeviceNotifyListWatchdog+0x16

fffff801`17401860 fffff801`14104937 : 00000000`00000008 00000000`00989680 fffff801`14575400 00000000`00000019 : nt!KiProcessExpiredTimerList+0x159

fffff801`17401950 fffff801`141d13aa : 00000000`00000000 fffff801`124ac180 00000000`001a6550 fffff801`14575400 : nt!KiRetireDpcList+0x4a7

fffff801`17401b60 00000000`00000000 : fffff801`17402000 fffff801`173fb000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

THREAD_SHA1_HASH_MOD_FUNC: 0efaf37e6601d7f65db9dbe50a219f0403a414f7

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 12d850c4ea804313b7c46e2f9fbbe8962c331702

THREAD_SHA1_HASH_MOD: ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a693

FOLLOWUP_NAME: MachineOwner

IMAGE_VERSION: 10.0.17763.1

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x9F_4_rtux64w10_IMAGE_UsbHub3.sys

BUCKET_ID: 0x9F_4_rtux64w10_IMAGE_UsbHub3.sys

PRIMARY_PROBLEM_CLASS: 0x9F_4_rtux64w10_IMAGE_UsbHub3.sys

TARGET_TIME: 2020-02-12T23:15:26.000Z

OSBUILD: 17763

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 1979-05-30 19:50:38

BUILDDATESTAMP_STR: 180914-1434

BUILDLAB_STR: rs5_release

BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME: 3726

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x9f_4_rtux64w10_image_usbhub3.sys

FAILURE_ID_HASH: {26abe9d5-50b4-2d3d-cd98-02411775cc60}

Followup: MachineOwner

---------

 

BSOD - DRIVER_POWER_STATE_FAILURE (9f)

It looks like the issue is the ASUSFILTER.sys:

BugCheck 9F, {3, ffffc80ef41e3740, ffffb600cd74b8e0, ffffc80ef7401010}

Page 4464d4 not present in the dump file. Type ".hh dbgerr004" for details

Page 4464d4 not present in the dump file. Type ".hh dbgerr004" for details

*** ERROR: Module load completed but symbols could not be loaded for UsbHub3.sys

Probably caused by : UsbHub3.sys

2: kd> !devstack ffffc80ef41e3740

!DevObj !DrvObj !DevExt ObjectName

ffffc80ef41d9040 *** ERROR: Module load completed but symbols could not be loaded for
ASUSFILTER.sys

\Driver\ASUSFILTER ffffc80ef41d9190

ffffc80ef41e3500 *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys

\Driver\USBHUB3 ffffc80ef41df310

ffffc80ef41e5040 \Driver\ASUSFILTER ffffc80ef41e5190

ffffc80ef41cd9b0 \Driver\ACPI ffffc80eee8c1c60

> ffffc80ef41e3740 \Driver\USBHUB3 ffffc80ef41b19e0 USBPDO-2

The ASUSFILTER.sys appears to be a component of ASUS AI Suite (the
ASUS USB 3 Boost component) so try updating ASUS AI Suite or, if necessary, uninstall
ASUS AI Suite or the USB 3 Boost component.