Windows 10: Blue Screens Kernel Mode Trap

I have recently installed new Windows 10 computers to our staff and I have been experiencing Blue Screens randomly and it is to the point that they just keep blue screening continuously. I am unable to pinpoint why all of these computers are doing this. We thought it was to a certain hardware configuration and build but it kept going beyond those computers and have spread to others and continuing to blue screen for no reason.


I have several minidumps from computers that can be analyzed at: https://drive.google.com/open?id=1HgWeE8xmcI30ZnwFcRLxzzW6lmj2kQHS.


The only programs that they have in common would be Vipre Premium Business and Screen Connect. They are blue screening on Intel NUC's and now some computers with Azus Motherboards with intel processors. I have purchased through a company in Moorehead MN that sells computers. I have been purchasing through local company to avoid the support calls to a Dell or HP center. But this company has no idea why this is happening and the IT consultant I use for all of my support needs is at a loss as well.


I'm hoping someone out there could find a similarity as to what may be happening so we can either fix so I don't have to wipe clean and do new installs of the computers I have already configured.


I have run a antivirus scan with Vipre and a Malware Bytes scan on these computers, but they don't turn up any malware or viruses from their scans.


The computers when configured are always brought up to the latest Windows version and all the updates. These computers are 1903 and I have one that recently blue screened on 1909.


Let me know what more information you may need.


Thanks!

:)

 

Blue Screen - Unexpected Kernal mode trap

Hi Anne,

Thank you for writing to Microsoft Community forum.

This issue may occur when your computer lacks sufficient kernel space to process kernel-mode drivers

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below.

1. What is the make and model of the PC?
   
2. Were there any changes made on the computer prior to this issue?
   

Meanwhile, you may try the troubleshooting steps suggested in the articles listed below and check if it works:

1. Troubleshoot blue screen errors.
   
2. Troubleshoot UNEXPECTED_KERNEL_MODE_TRAP
   
3. Bug check: UNEXPECTED_ KERNEL_ MODE_ TRAP
   

Regards,

 

How to solve UNEXPECTED KERNEL MODE TRAP?

1st

Stop Code: UNEXPECTED KERNEL MODE TRAP

What failed: nvlddmkm.sys

2nd

Stop Code: IRQL NOT LESS OR EQUAL

What failed: N/A

 

How to solve UNEXPECTED KERNEL MODE TRAP?

Hi Starfola,

We would like to ask some additional information to better isolate the issue:

• What error message are you getting?
• Can you provide as the stop code?

We suggest that you check this
article about troubleshooting blue screen errors.

You can also try the troubleshooting steps provided on this
link and see if it will work.

Hope it helps. Keep us posted.