Windows 10: Bluescreen error code: WHEA_UNCORRECTABLE_ERROR.

Discus and support Bluescreen error code: WHEA_UNCORRECTABLE_ERROR. in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, my laptop randomly started BSOD'ing about every half hour with WHEA_UNCORRECTABLE_ERROR. it didnt give me any other code on the bluescreen so i... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by XeonKyle, Jun 2, 2019.

  1. XeonKyle Win User

    Bluescreen error code: WHEA_UNCORRECTABLE_ERROR.


    Hello, my laptop randomly started BSOD'ing about every half hour with WHEA_UNCORRECTABLE_ERROR. it didnt give me any other code on the bluescreen so i opened up the minidump file and ran !analaze to see what was up. the only problem is, i have no idea what any of this means. Could someone tell me what this means?




    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffd689d61e28c8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1

    Key : Analysis.CPU.Sec
    Value: 5

    Key : Analysis.Elapsed.Sec
    Value: 6

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 67


    PROCESSES_ANALYSIS: 1

    SERVICE_ANALYSIS: 1

    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 10.0.17763.503 (WinBuild.160101.0800)

    DUMP_TYPE: 2

    BUGCHECK_P1: 0

    BUGCHECK_P2: ffffd689d61e28c8

    BUGCHECK_P3: 0

    BUGCHECK_P4: 0

    BUGCHECK_STR: 0x124_AuthenticAMD

    CPU_COUNT: 4

    CPU_MHZ: 63d

    CPU_VENDOR: AuthenticAMD

    CPU_FAMILY: 12

    CPU_MODEL: 1

    CPU_STEPPING: 0

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: DESKTOP-HHGV643

    ANALYSIS_SESSION_TIME: 06-01-2019 16:39:16.0675

    ANALYSIS_VERSION: 10.0.18869.1002 amd64fre

    STACK_TEXT:
    fffff90d`b987d6e0 fffff803`6ab84129 : ffffd689`d631e040 ffffd689`d61e28a0 fffff803`6aa0b4e0 fffff803`00000000 : nt!WheapCreateLiveTriageDump+0x7b
    fffff90d`b987dc10 fffff803`6a922ba8 : ffffd689`d61e28a0 fffff803`6a61aec1 00000000`00000000 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    fffff90d`b987dc40 fffff803`6a9238bb : fffff803`6aa0b480 fffff803`6aa0b4e0 fffff803`6aa1eee0 ffffd689`d2650bd0 : nt!WheapProcessWorkQueueItem+0x48
    fffff90d`b987dc80 fffff803`6a678bfa : ffffd689`d26671b0 ffffd689`d631e040 fffff803`6aa1ee00 ffffd689`00000000 : nt!WheapWorkQueueWorkerRoutine+0x2b
    fffff90d`b987dcb0 fffff803`6a641b35 : ffffd689`d631e040 ffffd689`d2673300 ffffd689`d631e040 00000224`ac3b7dfe : nt!ExpWorkerThread+0x16a
    fffff90d`b987dd50 fffff803`6a7bf35c : ffff8a00`13e9a180 ffffd689`d631e040 fffff803`6a641ae0 00000000`00000000 : nt!PspSystemThreadStartup+0x55
    fffff90d`b987dda0 00000000`00000000 : fffff90d`b987e000 fffff90d`b9878000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x1c


    THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 2d7687bc4d9a24dd51c507635bc4ce8aa00fde94

    THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME:
    AuthenticAMD

    IMAGE_NAME: AuthenticAMD

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    STACK_COMMAND: .thread ; .cxr ; kb

    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE

    BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE

    PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_CACHE

    TARGET_TIME: 2019-06-01T19:39:14.000Z

    OSBUILD: 17763

    OSSERVICEPACK: 503

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 784

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2021-07-31 11:45:35

    BUILDDATESTAMP_STR: 160101.0800

    BUILDLAB_STR: WinBuild

    BUILDOSVER_STR: 10.0.17763.503

    ANALYSIS_SESSION_ELAPSED_TIME: 18aa

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_cache

    FAILURE_ID_HASH: {b533751b-676e-7546-bcdc-24e6c40d0064}

    Followup: MachineOwner
    ---------



    ***Title modified from: WHEA_UNCORRECTABLE_ERROR help?***

    :)
     
    XeonKyle, Jun 2, 2019
    #1
  2. Anne Ros Win User

    Stop Code: WHEA_UNCORRECTABLE_ERROR

    Hi,

    This might be caused by faulty driver, hardware issues or antivirus software problems. We suggest checking this
    article that has steps on how to resolve stop code WHEA_UNCORRECTABLE_ERROR.

    Keep us in the loop with the result.
     
    Anne Ros, Jun 2, 2019
    #2
  3. error code ?

    When did the error code appear? During POST? Was it a Windows bluescreen error?
     
    Polaris573, Jun 2, 2019
    #3
  4. diznanl Win User

    Bluescreen error code: WHEA_UNCORRECTABLE_ERROR.

    WHEA_UNCORRECTABLE_ERROR - Random reboots and 0x124 error


    Thanks, axe0

    How do I explain what steps I took... I ran dm_log_collector.exe but not sure how results were actually acquired/interpreted.

    I need to be able to explain steps I took and steps taken to reproduce.


    Bluescreen error code: WHEA_UNCORRECTABLE_ERROR. [​IMG]


    thanks, in advance!
     
    diznanl, Jun 2, 2019
    #4
Thema:

Bluescreen error code: WHEA_UNCORRECTABLE_ERROR.

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