Windows 10: Bluescreen when Shutting Down

Discus and support Bluescreen when Shutting Down in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello all! My computer hung on the "Shutting Down ..." screen for an age last night, with the little loading dots circling round and round. I didn't... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by TeiRaven, Jan 24, 2021.

  1. TeiRaven Win User

    Bluescreen when Shutting Down


    Hello all! My computer hung on the "Shutting Down ..." screen for an age last night, with the little loading dots circling round and round. I didn't time exactly how long it was, but it was definitely longer than normal. I walked away for a minute and came back to my login screen. I checked the reliability monitor this morning and whoops, it bluescreened while shutting down.


    From the "Windows Stopped Working" report:


    Source
    Windows

    Summary
    Shut down unexpectedly

    Date
    ‎1/‎24/‎2021 12:20 AM

    Status
    Report sent

    Problem signature
    Problem Event Name: BlueScreen
    Code: 1000009f
    Parameter 1: 4
    Parameter 2: 12c
    Parameter 3: ffffd80df3746040
    Parameter 4: ffff89864924f780
    OS version: 10_0_19041
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.19041.2.0.0.768.101
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: 0x9F_4_STACKPTR_ERROR_nt!PopFxActivateDevice
    Server information: 0259c871-fc37-4753-81b3-dc342451d7b2


    From the "The computer restarted after a bug check" report:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f 0x0000000000000004, 0x000000000000012c, 0xffffd80df3746040, 0xffff89864924f780. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 51662d59-938d-423c-9709-e692cab6aba5.



    I know this is the part where I'm supposed to provide the memory dump file, but it's nearly 1GB and I'm not sure what the best way to do that is? Can anyone take a guess at the problem based on the information I do have while I try to figure out where to put that?


    Thanks!

    :)
     
    TeiRaven, Jan 24, 2021
    #1

  2. BlueScreen when shutting down a VMWare Workstation OS


    Consistently receiving a DPC_WATCHDOG_VIOLATION bluescreen when shutting down a vmware workstation OS (in this case a windows 7 OS).

    Was running on VMWare workstation 10, upgraded to 11 but am still experiencing this behaviour.

    Side effect of this is that the virtual machine will get destroyed and is not rebootable on a restart, I have to revert to a complete backup of the virtual machine.

    Attached the dump file generated by the tool?

    Any suggestions?
     
    duaneedwards, Jan 24, 2021
    #2
  3. Ian Ser Win User
    bluescreen error message wont allow access to desktop

    Hi David,

    To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

    • What is the exact error message showing on your end?
    • Were there any changes/updates to your device prior to the issue?
    • Any troubleshooting steps you've done so far to resolve the issue?

    For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
    error you're receiving.

    We'll be waiting for your updates.
     
    Ian Ser, Jan 24, 2021
    #3
  4. Bluescreen when Shutting Down

    bluescreen

    Hi,

    Thank you for writing to Microsoft Community.

    I understand that it can be frustrating for you when the computer shows bluescreen errors. Bluescreen errors are usually caused due to faulty hardware or drivers. We will try to narrow down the cause of the issue by performing a few steps.

    1. Do you get bluescreen errors randomly or while performing any specific actions such as playing a game or running any particular application?
    2. Do you see any error code along with the message “DRIVERS POWER STATE FAILURE”?
    3. Are there any external devices connected to your computer?

    The usual causes for bluescreen errors are Graphic card drivers and Network adapter drivers. We can go ahead and try to update the drivers.

    Refer the article Update drivers in Windows 10 on how to update Graphic card
    and Network drivers.

    You may also refer the article Troubleshoot blue screen errors
    for additional troubleshooting steps to fix the issue.

    You can reply to this post if you need further assistance

    Hope it helps.

    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Jan 24, 2021
    #4
Thema:

Bluescreen when Shutting Down

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