Windows 10: BlueScreen

Discus and support BlueScreen in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, I am getting a BlueScreen error and it has made my windows experience worst! Following is the error I am getting: Problem signature... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by HARSHITKUMAR27, Oct 21, 2018.

  1. HARSHITKUMAR27
    HARSHITKUMAR27 Win User

    BlueScreen


    Hi,


    I am getting a BlueScreen error and it has made my windows experience worst!


    Following is the error I am getting:


    Problem signature


    Problem Event Name: BlueScreen
    Code: 124
    Parameter 1: 0
    Parameter 2: ffffcd0c69c63028
    Parameter 3: f61a1080
    Parameter 4: 40150
    OS version: 10_0_17134
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.17134.2.0.0.256.48
    Locale ID: 1033

    Extra information about the problem

    Bucket ID: 0x124_GenuineIntel_PROCESSOR_CACHE


    Following is my system information:

    Intel® Driver & Support Assistant Detailed Report

    Last scan: 10/21/2018 1:29 PM

    Computer
    LENOVO 80VF
    System Manufacturer LENOVO
    System Model 80VF
    System Type Mobile
    Motherboard Manufacturer LENOVO
    Motherboard Product Agera
    BIOS Version 2JCN39WW
    SMBIOS Version 3.0
    Secure Boot On
    Operating System
    Microsoft Windows 10 Pro (64-bit)
    Version 1803
    OS Build 10.0.17134
    Build Branch rs4_release
    Locale English (United States)
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    .NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.03056
    Default Internet Browser Internet Explorer 11.345.17134.0
    Installed Internet Browsers Mozilla Firefox, Internet Explorer 11.345.17134.0
    Processor
    Intel® Core™ i7-7500U CPU @ 2.70GHz
    Manufacturer GenuineIntel
    Description Intel64 Family 6 Model 142 Stepping 9
    Architecture x64
    # of Cores 2
    # of Threads 4
    Current Clock Speed 2703 MHz
    Current Voltage 1.7
    Level 2 Cache 512 Kb
    Level 3 Cache 4096 Kb
    Processor Id BFEBFBFF000806E9
    Availability Running at full power
    Graphics
    Intel® HD Graphics 620
    Adapter Compatibility Intel Corporation
    Video Processor Intel® HD Graphics Family
    Resolution 3840 x 2160
    Bits Per Pixel 32
    Number of Colors 4294967296
    Refresh Rate - Current 60 Hz
    Refresh Rate - Maximum 60 Hz
    Refresh Rate - Minimum 60 Hz
    Driver Provider Intel Corporation
    Driver Version 21.20.16.4550
    Driver Date 11/11/2016
    Adapter DAC Type Internal
    Adapter RAM 1.00 GB
    Availability Running at full power
    Status This device is working properly.
    Location PCI bus 0, device 2, function 0
    Device Id PCI\VEN_8086&DEV_5916&SUBSYS_380117AA&REV_02\3&11583659&0&10
    Audio
    Intel® Display Audio
    Driver Provider Intel® Corporation
    Driver Version 10.22.0.96
    Driver Date 10/5/2016
    Device Id INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&22E7F418&0&0201
    Realtek High Definition Audio(SST)
    Driver Provider Realtek Semiconductor Corp.
    Driver Version 6.0.1.8108
    Driver Date 3/31/2017
    Device Id INTELAUDIO\FUNC_01&VEN_10EC&DEV_0299&SUBSYS_17AA3801&REV_1000\4&22E7F418&0&0001
    Networking and I/O
    Qualcomm Atheros QCA61x4A Wireless Network Adapter
    Manufacturer Qualcomm Atheros Communications Inc.
    Availability Running at full power
    Status This device is working properly.
    Installed True
    MAC Address 3C:95:09:FB:1A:31
    Service Name Qcamain10x64
    Driver Provider Qualcomm Atheros Communications Inc.
    Driver Version 12.0.0.325
    Driver Date 7/24/2017
    Device Id PCI\VEN_168C&DEV_003E&SUBSYS_082717AA&REV_32\4&2596F623&0&00E0
    Revision 32
    Memory
    16 GB
    Physical Memory - Total 16 GB
    Physical Memory - Available 10.16 GB
    Virtual Memory - Total 18.26 GB
    Virtual Memory - Available 11.70 GB
    Page File C:\pagefile.sys
    Page File Space 2.38 GB
    Storage
    NVMe SAMSUNG MZVLW1T0
    Capacity 953.86 GB
    Firmware Version 6L1Q
    Serial Number 859F_BB71_B338_2500.
    Partitions 4
    Driver Provider Microsoft
    Driver Version 10.0.17134.1
    Driver Date 6/21/2006
    Device Id SCSI\DISK&VEN_NVME&PROD_SAMSUNG_MZVLW1T0\4&B150C1A&0&030000
    C:
    File System NTFS
    Compressed False
    Capacity 927.62 GB
    Free Space 710.30 GB
    D:
    File System NTFS
    Compressed False
    Capacity 25.00 GB
    Free Space 24.91 GB



    Can any one help me what steps I should take?


    Thanks and warm regards,

    Harshit

    :)
     
    HARSHITKUMAR27, Oct 21, 2018
    #1
  2. IAN SER
    Ian Ser Win User

    bluescreen error message wont allow access to desktop

    Hi David,

    To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

    • What is the exact error message showing on your end?
    • Were there any changes/updates to your device prior to the issue?
    • Any troubleshooting steps you've done so far to resolve the issue?

    For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
    error you're receiving.

    We'll be waiting for your updates.
     
    Ian Ser, Oct 21, 2018
    #2
  3. SOFIA C. ROCHA
    Sofia C. Rocha Win User
    Constant bluescreens - still not fixed

    I don't think you understood my issue - my bluescreens are random, so I can't do a clean boot and provoke a bluescreen. I am not sure what the steps you suggested have anything to do with my problem and it is not clear how it will help. The PC does boot
    up normally, it just crashes randomly during the day.

    I am pretty sure the issue is related to a driver that could be incompatible with Win 10. Please check the older threads to further understand the issue.

    Thank you.
     
    Sofia C. Rocha, Oct 21, 2018
    #3
  4. STONY2K
    stony2k Win User

    BlueScreen

    KB3163018 causes bluescreen in DirectX DXGMMS1.sys when I maximize video

    Still have the same problem.

    My setup:

    • Lenovo W530
    • Windows 10 64bit
    • Intel(R) HD Graphics 4000
    • NVIDIA Quadro K2000M

    Just installed the anniversary update, updated my BIOS, intel graphics card driver and SSD firmware. Fullscreen applications like YouTube still cause a bluescreen.

    Any suggestions Microsoft?
     
    stony2k, Oct 21, 2018
    #4
Thema:

BlueScreen

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