Windows 10: BlueScreen

Hi,


I am getting a BlueScreen error and it has made my windows experience worst!


Following is the error I am getting:


Problem signature


Problem Event Name: BlueScreen
Code: 124
Parameter 1: 0
Parameter 2: ffffcd0c69c63028
Parameter 3: f61a1080
Parameter 4: 40150
OS version: 10_0_17134
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 1033

Extra information about the problem

Bucket ID: 0x124_GenuineIntel_PROCESSOR_CACHE


Following is my system information:

Intel® Driver & Support Assistant Detailed Report

Last scan: 10/21/2018 1:29 PM

Computer
LENOVO 80VF
System Manufacturer LENOVO
System Model 80VF
System Type Mobile
Motherboard Manufacturer LENOVO
Motherboard Product Agera
BIOS Version 2JCN39WW
SMBIOS Version 3.0
Secure Boot On
Operating System
Microsoft Windows 10 Pro (64-bit)
Version 1803
OS Build 10.0.17134
Build Branch rs4_release
Locale English (United States)
Windows Directory C:\Windows
System Directory C:\Windows\system32
.NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.03056
Default Internet Browser Internet Explorer 11.345.17134.0
Installed Internet Browsers Mozilla Firefox, Internet Explorer 11.345.17134.0
Processor
Intel® Core™ i7-7500U CPU @ 2.70GHz
Manufacturer GenuineIntel
Description Intel64 Family 6 Model 142 Stepping 9
Architecture x64
# of Cores 2
# of Threads 4
Current Clock Speed 2703 MHz
Current Voltage 1.7
Level 2 Cache 512 Kb
Level 3 Cache 4096 Kb
Processor Id BFEBFBFF000806E9
Availability Running at full power
Graphics
Intel® HD Graphics 620
Adapter Compatibility Intel Corporation
Video Processor Intel® HD Graphics Family
Resolution 3840 x 2160
Bits Per Pixel 32
Number of Colors 4294967296
Refresh Rate - Current 60 Hz
Refresh Rate - Maximum 60 Hz
Refresh Rate - Minimum 60 Hz
Driver Provider Intel Corporation
Driver Version 21.20.16.4550
Driver Date 11/11/2016
Adapter DAC Type Internal
Adapter RAM 1.00 GB
Availability Running at full power
Status This device is working properly.
Location PCI bus 0, device 2, function 0
Device Id PCI\VEN_8086&DEV_5916&SUBSYS_380117AA&REV_02\3&11583659&0&10
Audio
Intel® Display Audio
Driver Provider Intel® Corporation
Driver Version 10.22.0.96
Driver Date 10/5/2016
Device Id INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&22E7F418&0&0201
Realtek High Definition Audio(SST)
Driver Provider Realtek Semiconductor Corp.
Driver Version 6.0.1.8108
Driver Date 3/31/2017
Device Id INTELAUDIO\FUNC_01&VEN_10EC&DEV_0299&SUBSYS_17AA3801&REV_1000\4&22E7F418&0&0001
Networking and I/O
Qualcomm Atheros QCA61x4A Wireless Network Adapter
Manufacturer Qualcomm Atheros Communications Inc.
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address 3C:95:09:FB:1A:31
Service Name Qcamain10x64
Driver Provider Qualcomm Atheros Communications Inc.
Driver Version 12.0.0.325
Driver Date 7/24/2017
Device Id PCI\VEN_168C&DEV_003E&SUBSYS_082717AA&REV_32\4&2596F623&0&00E0
Revision 32
Memory
16 GB
Physical Memory - Total 16 GB
Physical Memory - Available 10.16 GB
Virtual Memory - Total 18.26 GB
Virtual Memory - Available 11.70 GB
Page File C:\pagefile.sys
Page File Space 2.38 GB
Storage
NVMe SAMSUNG MZVLW1T0
Capacity 953.86 GB
Firmware Version 6L1Q
Serial Number 859F_BB71_B338_2500.
Partitions 4
Driver Provider Microsoft
Driver Version 10.0.17134.1
Driver Date 6/21/2006
Device Id SCSI\DISK&VEN_NVME&PROD_SAMSUNG_MZVLW1T0\4&B150C1A&0&030000
C:
File System NTFS
Compressed False
Capacity 927.62 GB
Free Space 710.30 GB
D:
File System NTFS
Compressed False
Capacity 25.00 GB
Free Space 24.91 GB



Can any one help me what steps I should take?


Thanks and warm regards,

Harshit

:)

 

bluescreen error message wont allow access to desktop

Hi David,

To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

• What is the exact error message showing on your end?
• Were there any changes/updates to your device prior to the issue?
• Any troubleshooting steps you've done so far to resolve the issue?

For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
error you're receiving.

We'll be waiting for your updates.

 

Constant bluescreens - still not fixed

I don't think you understood my issue - my bluescreens are random, so I can't do a clean boot and provoke a bluescreen. I am not sure what the steps you suggested have anything to do with my problem and it is not clear how it will help. The PC does boot
up normally, it just crashes randomly during the day.

I am pretty sure the issue is related to a driver that could be incompatible with Win 10. Please check the older threads to further understand the issue.

Thank you.

 

KB3163018 causes bluescreen in DirectX DXGMMS1.sys when I maximize video

Still have the same problem.

My setup:

• Lenovo W530
• Windows 10 64bit
• Intel(R) HD Graphics 4000
• NVIDIA Quadro K2000M

Just installed the anniversary update, updated my BIOS, intel graphics card driver and SSD firmware. Fullscreen applications like YouTube still cause a bluescreen.

Any suggestions Microsoft?