Windows 10: bluescreen

Discus and support bluescreen in Windows 10 BSOD Crashes and Debugging to solve the problem; multiple serious issues have been encountered after updating to windows 10 built 19042.662 with my HP laptop. the system was down BSOD at least 3 times... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Siew Wei Wong, Dec 5, 2020.

  1. bluescreen


    multiple serious issues have been encountered after updating to windows 10 built 19042.662 with my HP laptop. the system was down BSOD at least 3 times this month. any help would be greatly appreciated.


    Problem Event Name: BlueScreen

    Code: 139
    Parameter 1: 1d
    Parameter 2: ffff838945c7ef90
    Parameter 3: ffff838945c7eee8
    Parameter 4: 0
    OS version: 10_0_19042
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.19042.2.0.0.768.100
    Locale ID: 17417

    :)
     
    Siew Wei Wong, Dec 5, 2020
    #1
  2. Ian Ser Win User

    bluescreen error message wont allow access to desktop

    Hi David,

    To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

    • What is the exact error message showing on your end?
    • Were there any changes/updates to your device prior to the issue?
    • Any troubleshooting steps you've done so far to resolve the issue?

    For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
    error you're receiving.

    We'll be waiting for your updates.
     
    Ian Ser, Dec 5, 2020
    #2
  3. bluescreen

    Hi,

    Thank you for writing to Microsoft Community.

    I understand that it can be frustrating for you when the computer shows bluescreen errors. Bluescreen errors are usually caused due to faulty hardware or drivers. We will try to narrow down the cause of the issue by performing a few steps.

    1. Do you get bluescreen errors randomly or while performing any specific actions such as playing a game or running any particular application?
    2. Do you see any error code along with the message “DRIVERS POWER STATE FAILURE”?
    3. Are there any external devices connected to your computer?

    The usual causes for bluescreen errors are Graphic card drivers and Network adapter drivers. We can go ahead and try to update the drivers.

    Refer the article Update drivers in Windows 10 on how to update Graphic card
    and Network drivers.

    You may also refer the article Troubleshoot blue screen errors
    for additional troubleshooting steps to fix the issue.

    You can reply to this post if you need further assistance

    Hope it helps.

    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Dec 5, 2020
    #3
  4. bluescreen

    Bluescreen during browsing webpage

    there is auto windows update for 2018-10 cumulative update for windows 10, and kaspersky internet security auto updated to 19 version, few day later after update it give bluescreen of KMODE_EXCEPTION_NOT_HANDLED when
    browsing internet webpage. Then I try to update the Realtek network card driver, but it did not solve the problem and
    now new bluescreen message is DRIVER_IRQL_NOT_LESS_OR_EQUAL.

    I had tried the troubleshooting steps but it still the same thing happen when I browse webpage.
     
    lambdaalbert, Dec 5, 2020
    #4
Thema:

bluescreen

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