Windows 10: Bluetooth Adapter gives Headphones bad quality

So... I recently bought a new set of bluetooth headphones and a bluetooth adapter for my pc, the headphones are great and work as clear as glass on every device I own, except my PC. In reality any bluetooth audio output comes out as a low bad quality of the audio like someone was playing it through a trash can. I checked my audio, bluetooth and other drivers to check if it was fine and they were all up to date, however in bluetooth settings in the setting application it saids that the drivers for the bluetooth device "Driver is unavailable". But I'm connected to the PC in terms of audio, I can

:)

 

Windows Bluetooth headphones bad sound quality

Notes:

I am using Bang & Olufsen bluetooth earbuds model Beoplay EX. When connected to Windows 11 the sound quality is absolutely atrocious.

Things I have tried:

1. disconnecting and reconnecting the bluetooth earbuds (forget and re-establish connection) - result: did not fix.
   
2. looked into sound settings - unable to select between hands-free and stereo therefore does not affect sound quality, still awful
   
3. use another device as microphone: does nothing
   

It seems as if Windows is using the driver for the hands-free mode rather than the headphone mode by default and there is not a way to change this thus resulting in awful sound quality thus making bluetooth headphones unusable.

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Windows Bluetooth headphones bad sound quality

Hello, Nate Maas

Welcome to Microsoft Community.

If you want to improve the sound quality of the Bluetooth hands-free mode, there are several possible workarounds, each with their own pros and cons. You can choose the method that suits your needs and preferences.

• Disable the Bluetooth hands-free mode. This way, Windows won't switch to the hands-free mode when you use the microphone, maintaining high-quality stereo mode. The downside is that you won't be able to use the microphone of your Bluetooth headphones, and you will need to use a separate microphone device, such as the built-in microphone of your computer or an external microphone.
  

• Adjust the audio settings. In the sound settings of Windows, you can find the playback and recording options of your Bluetooth headphones, right-click and select properties. In the advanced tab, you can adjust the default format of your Bluetooth headphones, choosing a higher sampling rate and bit depth, such as 16-bit, 48000 Hz, or 24-bit, 96000 Hz. This can improve the sound quality and bit rate of your Bluetooth headphones, making them sound better. The downside is that you may encounter some latency or compatibility issues, and you need to test if your Bluetooth headphones work correctly.
  
• Change the audio device. You can use wireless headphones with a dongle. This will bypass the Bluetooth connection and the Hands-Free Telephony service, and provide you with high sound quality and low latency. However, this also means that you will need to buy new headphones and have a USB port available on your computer.
  

If you hope to completely resolve this issue in the future, consider providing feedback to the developers. Without providing feedback to the developers, the problem is unlikely to be resolved:

How to send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Yuhao Li

Microsoft Community Technical Support