Windows 10: Bluetooth adding wireless mouse

• Followed advice from Windows chat on how to add a device to Aspire laptop in this case a wireless mouse through Bluetooth. When I get to screen to select a device the Logitech wireless mouse isn't on the list. Any suggestions of what to do next please?

:)

 

Install wireless mouse

Hi Daniel,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the wireless mouse?

You may follow the steps listed below and install the wireless mouse.

• Open ‘Settings’ and click on ‘Devices’.
  
• Click on ‘Bluetooth and other devices’ and turn on Bluetooth.
  
• Turn on your mouse meanwhile using the ‘On/Off’ switch.
  
• Press the ‘Pairing’ button on your mouse if present.
  
  (Go through the user manual to find out if your mouse has a pairing button and where it is located.)
  
• Allow the mouse to pair.
  

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

 

Logitech Wireless Mouse

Hi Ken,

Not working wireless mouse could be due to the following:

• Outdated device driver
• No device driver installed
• Faulty wireless mouse receiver

We would like to know some information to better isolate the issue:

• Have you done any changes (like updating your Windows) on your computer prior to the issue?
  
• Have you tried using using your wireless mouse on other computer and checked if the issue persists?
• Have you tried updating your wireless mouse driver?

For initial troubleshooting steps, we suggest that you follow the steps below on how to run Windows troubleshooter:

• Type troubleshoot in the search box and press Enter.
• Select Hardware and Devices, then click
  Run the troubleshooter.

If the troubleshooter didn't work, you can check this
article about updating your wireless mouse driver.

Let us know if you need further assistance.

 

Microsoft 3500 Wireless Mouse: No Device Detected

Hi Pard,

I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the Methods below and check.

Run the Hardware and Devices
troubleshooter and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Click on the Start button, and type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and Devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

Also perform the steps suggested in the link below and check.

Troubleshooting: Mice

Steps applicable to Windows 10.

Do let us know if you are able to use Microsoft 3500 Wireless Mouse. Thank you.