Windows 10: Bluetooth and device set up

Attempting to connect JBL E Series headphones to Bluetooth. Settings tells me that DESKTOP-J3TU8TR is now discoverable but doesn't appear in list of devices. Laptop is new Dell Inspiron 5491 and headphones are reasonably new.

:)

 

I don't have any bluetooth devices but windows turned it on!!

1. I have no bluetooth devices in devices manager.
2,3,4. they all turned off before.

reboot or shutdown doesn't solved it.
i have USB wireless Mouse/Keyborad. i plug it out and use PS/2 but nothing.
i used DISM to repair image.

i tried everything but its not make any changes and windows still showing Bluetooth turned on.
a few days ago it was not even showing Bluetooth in Action Center but i don't understand what happened, no devices added or changed in my PC, no software Installed or Uninstalled, not a single Settings Changed in Windows or BIOS!!!

 

Settings->Bluetooth and other devices : BCM20702A0 (?)

At 'Settings'-> 'Bluetooth & Other devices'
I see BCM20702A0 listed below Other devices.

Don't know where it stands for, what it is used for.

I am not sure whether at all this option (Bluetooth) should be enabled at all: apart from my Android tablet I have no Bluetooth devices.

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Bluetooth Driver Disappears from Device Manager and Settings/Devices

Hi,



Thank you for posting the query on Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps below and check if it helps

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your Drive. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

You may follow the steps and check if it helps in resolving the issue, as the device might be hidden.

• Press Windows key + X.
• Click on Device Manager.
• Click on View.
• Click on Show Hidden Devices.
• Search for the Bluetooth device.
• Right click on the Bluetooth device and click
  uninstall.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist