Windows 10: Bluetooth audio and mic

Hey Reddit, I'm in a bit of an issue when trying to use my Bluetooth headphones with my Windows 10 machine.

It seems that when I connect them to the laptop the pc recognises the device and I'm able to play music through it perfectly. However when I try to use it for Slack calls (or anything that requires a microphone) noone can hear me.

But I did notice that there is 2 options when selecting the Bluetooth device when clicking on the sound icon,1 has the text "Hands free AG audio". Now when selecting this the microphone works! But then the sound quality is drastically reduced.

At first I thought maybe it's the headphones and have swapped them out but that didn't resolve it, and they works perfectly when using my android device. Any ideas on what I'm doing wrong?

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:)

 

USB Mic Problems.

The next step is what I suggested originally. Try it in a friend's PC or take it to Best Buy and ask them to try it one of their PC's. Have to confirm the mic is working OK.

 

Lumia 950 mic audio pickup too weak

Hello,

For us to be able to isolate why your audio mic is weak, kindly answer these questions:

• What troubleshooting steps have you tried so far?
• Have you already contacted B2X regarding your concern?

We'll be waiting for your updates.

 

Bluetooth headphone mic and stereo audio not working simultaneously on laptop

I have a Sennheiser HD4.40BT bluetooth headphone.

When I connect this to my android phone, I can listen stereo quality music and while call, I can hear other person clearly and use the mic also.

Problem appear when I connected headphone with my laptop through laptop's inbuilt bluetooth.

The problem is headphone is connecting in one of 2 ways: Headphone mode and Headset mode(with mic).

- When I select headphone mode, sound is great but I cannot use my mic.

- When I select headset mode(or handsfree mode), I continuously hear static and very poor audio quality but can use mic with this mode.

I already read to disable headset mode to get stereo quality but "this is not my purpose".

What I want is to use headphone with stereo audio and mic simultaneously.