Windows 10: Bluetooth audio devices disconnecting after 2 seconds

Discus and support Bluetooth audio devices disconnecting after 2 seconds in Windows 10 Drivers and Hardware to solve the problem; Issue with connecting BT audio devices - both BeoPlay H9i (latest firmware) and UE Boom. BT set to discoverable on both devices and PC, "Connect to... Discussion in 'Windows 10 Drivers and Hardware' started by khalfdan, Apr 10, 2019.

  1. khalfdan Win User

    Bluetooth audio devices disconnecting after 2 seconds


    Issue with connecting BT audio devices - both BeoPlay H9i (latest firmware) and UE Boom.

    BT set to discoverable on both devices and PC, "Connect to Bluetooth Device" in windows works perfectly - identifies devices and connects immediately. After approx. 2 seconds the status of the device changes from "Connected" to "Paired". Subsequently unable to reconnect to device except when removing the device and going from scratch which just repeats the process. No difference between the audio devices.

    Have:

    - updated drivers

    - updated windows

    - disconnected the audio devices from all other BT devices (paired phones etc)

    - run the windows troubleshooter (useless as always)

    - rebooted multiple times

    - checked manufacturers' websites for drivers/solutions

    - set Bluetooth Support Service and Bluetooth Audio Gateway Service to "Automatic" (using services app)

    - unchecked the "allow computer to turn off device to save power" under the Bluetooth properties

    - attempted the ad hoc solution suggested elsewhere to initiate connection from pc by hitting "connect" and then turning on audio device

    - generally run through the threads I could find concerning the topic with no luck


    I should add that this has been an ongoing issue for several updates so not broken by most recent update.


    I've included the event logs for my last attempt at getting UE boom to function - they appear to be the same for all tries on both devices.


    best regards


    -------------------------

    System information


    OS Name Microsoft Windows 10 Pro

    Version 10.0.17763 Build 17763

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation


    System Manufacturer Dell Inc.

    System Model XPS 13 9350

    System Type x64-based PC

    System SKU 0704

    Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)

    BIOS Version/Date Dell Inc. 1.3.3, 01/03/2016

    SMBIOS Version 2.8

    Embedded Controller Version 255.255

    BIOS Mode UEFI

    --------------------------


    Driver information


    Dell Wireless 1820A Bluetooth 4.1 LE



    Driver Provider: Broadcom Corporation
    Driver version: 12.0.1.960
    --------------------------


    Event log (for UE Boom)


    *18:40:25

    Device BTHENUM\DEV_88C626049782\7&2D1D7379&3&BLUETOOTHDEVICE_88C626049782 was deleted.

    Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}


    *18:40:51

    Device BTHENUM\Dev_88C626049782\7&2d1d7379&3&BluetoothDevice_88C626049782 was configured.

    Driver Name: bth.inf
    Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
    Driver Date: 06/21/2006
    Driver Version: 10.0.17763.348
    Driver Provider: Microsoft
    Driver Section: BthGenericDevice.NT
    Driver Rank: 0xFF2000
    Matching Device Id: BTHENUM\GENERIC_DEVICE
    Outranked Drivers:
    Device Updated: false
    Parent Device: BTH\MS_BTHBRB\6&2f4b9dbe&0&1



    *18:40:51


    Device BTHENUM\Dev_88C626049782\7&2d1d7379&3&BluetoothDevice_88C626049782 was started.


    Driver Name: bth.inf

    Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

    Service:

    Lower Filters:

    Upper Filters:

    :)
     
    khalfdan, Apr 10, 2019
    #1
  2. Epos7 Win User

    Troubleshooting Bluetooth Device Disconnections


    I use two Bluetooth devices with my computer - a wireless mouse and an Xbox One controller. The mouse has worked fine for over a year and the Xbox controller worked fine for a few days before I started having problems.

    The issue happens most frequently when playing Destiny 2 where both the mouse and controller will disconnect. This causes the game to freeze for 5-10 seconds until a message pops up about the disconnected device. Both devices eventually reconnect. Occasionally the game hangs here and I have to restart the computer.

    The issue has also happened when browsing the internet with just the mouse connected, where the mouse will disconnect, and only turning off/turning on Bluetooth will fix it.

    I have tried uninstalling the Bluetooth driver, restarting, and installing the Intel Bluetooth and WiFi drivers for my wireless card - Intel 7260. I have also tried disabling the power management option "Allow the computer to turn off this device to save power".

    As you can see from the Event Viewer, there are multiple error reports each time this happens. I would greatly appreciate any help, thanks!


    Bluetooth audio devices disconnecting after 2 seconds [​IMG]


    Bluetooth audio devices disconnecting after 2 seconds [​IMG]


    Bluetooth audio devices disconnecting after 2 seconds [​IMG]


    Bluetooth audio devices disconnecting after 2 seconds [​IMG]
     
    Epos7, Apr 10, 2019
    #2
  3. How to disconnect and reconnect bluetooth devices in Windows 10?

    Hi Melody,

    Thank you for posting your query in Microsoft Community. We understand the inconvenience caused and will assist you.

    I suggest you to follow the steps provided below and check if it helps.

    • Pair the Bluetooth device to the system.
    • Right click on the Speaker icon in the System tray and select
      Playback Devices.
    • Select the device and click on the drop down list next to Set default button.
    • Select the option to connect and disconnect from the device.

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Apr 10, 2019
    #3
  4. Bluetooth audio devices disconnecting after 2 seconds

    BeoPlay S3 recognized in Bluetooth but not as an audio device

    Hi DavidHodapp!

    I had the same problem, but solved it in the following way:

    Go to the Windows Bluetooth device manager screen.

    If the Beoplay S3 is already in your Bluetooth device list, remove it from the list of bluetooth devices.

    Then, press the B&O Button on your Beoplay S3 for about 2 seconds.

    The speaker will give an audio signal and the LED will flash blue.

    Now, click "Add new bluetooth device" in the Bluetooth device manager screen.

    When Beoplay S3 is shown as an option, add it.

    It should now be recognized as an audio device.

    The key is to put Beoplay S3 in "bluetooth install mode" by pressing the B&O button for about 2 seconds until it gives an acknowledge signal and the LED flashes blue.

    Hope this works for you - it did work for me!

    Regards

    Thorsten
     
    ThorstenSchmermund, Apr 10, 2019
    #4
Thema:

Bluetooth audio devices disconnecting after 2 seconds

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