Windows 10: Bluetooth Audio Stutter

Discus and support Bluetooth Audio Stutter in Windows 10 Ask Insider to solve the problem; I recently bought a pair of Sennheiser 350BT headphones. They work great on my phone, but when I tried to connect to my PC I had a little trouble at... Discussion in 'Windows 10 Ask Insider' started by /u/Dooby-Scoo96, Aug 15, 2020.

  1. Bluetooth Audio Stutter


    I recently bought a pair of Sennheiser 350BT headphones. They work great on my phone, but when I tried to connect to my PC I had a little trouble at the start but managed to get them working for a few hours. Then I reconnected them the same day and found the audio to be REALLY choppy/stuttering.

    I tried EVERYTHING from reinstalling drivers to making an administrator account to see if any other programs were causing the problem. I also changed wifi from 5gz to 2.4gz because I read that it may cause interference with bluetooth? There are no "services" tab in my Bluetooth device properties so I can see if 'telephony' is activated.

    I'm thinking there's not enough power going to my USB ports? (Even though I've never had that problem) please help.

    submitted by /u/Dooby-Scoo96
    [link] [comments]

    :)
     
    /u/Dooby-Scoo96, Aug 15, 2020
    #1
  2. Fenrisian Win User

    Bluetooth Audio stuttering

    Recently upgraded my PC and reinstalled Windows 10.

    I run my main audio through a Razer Leviathan bluetooth speaker and a headset through the optical connector for comms.

    Never had any issues until recently, where any audio stutters when coming through the Bluetooth speaker. There's no stutter through the headset for any audio (comms, music, youtube, netflix etc) and there's no stutter if I connect the speaker to another
    device such as my phone and hold it at the other side of the house. I recently bought a USB Bluetooth adapter in case it was something faulty on my new motherboard, but the issue persists with this device too.

    I've tried reinstalling the drivers and reconnecting for Bluetooth and the speaker, but the problem persists. If I move the speaker, sometimes the signal cuts out entirely or it can be fine, but it has not been moved from the same spot on my desk prior to
    the issue occurring so it's not an issue of the location of the speaker. There's no WiFi (cabled and disabled the WiFi option) and just a desk surface for the signal to pass through. Again, it could connect to my phone on the other side of the house and play
    audio fine.

    I'm thinking its a software/driver problem at this point.

    Any suggestions would be helpful.
     
    Fenrisian, Aug 15, 2020
    #2
  3. Suman_B Win User
    Bluetooth Audio stuttering

    Hi Fenrisian,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are facing Bluetooth Audio stuttering issue on Windows 10. In order to get clarity and to assist you accordingly, we would need
    some information.



    1. May I know the make and the model of the computer?
    2. What is the version and build of you operating system? In the
      Search box, type winver
      to get this info.


    I suggest you to refer the ‘Audio’ section from Fix Bluetooth
    problems in Windows 10
    article and check if it fixes the issue.



    Registry Disclaimer:

    The registry is a database in Windows that contains important information about system hardware, installed programs and settings, and profiles of each of the user accounts on the computer. Windows often reads and updates the information
    in the registry.

    Normally, software programs make registry changes automatically. You should not make unnecessary changes to the registry. Changing registry files incorrectly can cause Windows to stop working or make Windows report the wrong information



    I look forward to your reply



    Thanks,

    Suman.B

    Microsoft Community - Moderator
     
    Suman_B, Aug 15, 2020
    #3
  4. Bluetooth Audio Stutter

    Lumia 930 Denim update - Bluetooth music stutter

    Having had a battle with stuttering sound tonight here you have my conclusions using Nokia 920:

    • Stuttering only occured when playing music with Bluetooth connection
    • NO stuttering playing music via phone's speakers (i.e Bluetooth OFF)
    • This should prove that: Music being played isn't corrupted in any way (Ripped my own cd's for testing this)
    • This is MAYBE a Bluetooth only-issue (but my tests indicate other...)

    To make things more complicated, here's my (short) story:

    I earlier had a small BT-speaker that worked flawlessly with my Nokia 920. Never had any stuttering at all.

    Then I bought a new BT-speaker...

    It could be that the new patch arrived (and got installed) before I bought the new speaker, and that's the reason why the stuttering is appearing.

    But now I'm getting the stuttering but I have ruled out some more conditions for when the stutterings occurs. Some of them seems to contradict others in this post - but this is what's happening to me!

    This is what's happening with Bluetooth connected and wifi turned off :

    • Streaming audio from my NAS to the phone = No stuttering at all
    • Streaming audio from Swedish public radio(I.E. random website) = No stuttering at all
    So my conclusion is that BT COULD be working as intended (at least for me) but I get the stuttering ONLY when I play stuff stored on the phone
     
    StargazerKrakatau, Aug 15, 2020
    #4
Thema:

Bluetooth Audio Stutter

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