Windows 10: bluetooth audio stuttering windows 10

Hello, I'm having a problem with the bluetooth audio on my windows 10 machine. The audio is stuttering when I use a bluetooth headphones.


The problem started about 1 or 2 months ago and nothing I have done has fixed it.

The audio cuts and comes back very quick and that happens constanly just like like a stutter and when I'm watching a video on youtube or watching a video file the video kind of slows down to stay in pace with the audio, when I turn off the headphones or switch to the speakers the audio and video work completely fine. When playing games/using other programs this behavior does not happen, seems to be exclusive to videos.

The computer itself does not slows down, just the video that I'm watching.


I'm using a HE180292 headphones from BAUHN. I have tested the headphones on two diferent smarthphones and everything works fine Android and IOS. I have two of these headphones Mine and my girlfriend's and both display the same problems. The audio jack on my notebook is broken so can't test with wired headphones. I don't have any other bluetooth headphones to test.


I have a Lenovo Y-50 and have reinstalled bluetooth and audio drivers to no success. Changed configurations here and there but nothing seems to work.


The problem started when my girlfriend was using my notebook so I'm not sure if she did something that caused it but the problem seems to be unique to my computer.

:)

 

Bluetooth Audio stuttering

Recently upgraded my PC and reinstalled Windows 10.

I run my main audio through a Razer Leviathan bluetooth speaker and a headset through the optical connector for comms.

Never had any issues until recently, where any audio stutters when coming through the Bluetooth speaker. There's no stutter through the headset for any audio (comms, music, youtube, netflix etc) and there's no stutter if I connect the speaker to another
device such as my phone and hold it at the other side of the house. I recently bought a USB Bluetooth adapter in case it was something faulty on my new motherboard, but the issue persists with this device too.

I've tried reinstalling the drivers and reconnecting for Bluetooth and the speaker, but the problem persists. If I move the speaker, sometimes the signal cuts out entirely or it can be fine, but it has not been moved from the same spot on my desk prior to
the issue occurring so it's not an issue of the location of the speaker. There's no WiFi (cabled and disabled the WiFi option) and just a desk surface for the signal to pass through. Again, it could connect to my phone on the other side of the house and play
audio fine.

I'm thinking its a software/driver problem at this point.

Any suggestions would be helpful.

 

Bluetooth Audio stuttering

Hi Fenrisian,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing Bluetooth Audio stuttering issue on Windows 10. In order to get clarity and to assist you accordingly, we would need
some information.

1. May I know the make and the model of the computer?
   
2. What is the version and build of you operating system? In the
   Search box, type winver
   to get this info.
   

I suggest you to refer the ‘Audio’ section from Fix Bluetooth
problems in Windows 10 article and check if it fixes the issue.



Registry Disclaimer:

The registry is a database in Windows that contains important information about system hardware, installed programs and settings, and profiles of each of the user accounts on the computer. Windows often reads and updates the information
in the registry.

Normally, software programs make registry changes automatically. You should not make unnecessary changes to the registry. Changing registry files incorrectly can cause Windows to stop working or make Windows report the wrong information



I look forward to your reply



Thanks,

Suman.B

Microsoft Community - Moderator

 

Bluetooth audio stutters constantly, unusable

Hi,



Thank you for writing to Microsoft Community Forums.

To help you better, we need more information to understand the issue. Kindly help us with the following:

1. What is the make and model of the motherboard?
   
2. What is the make and model of the Bluetooth headset?
   
   
3. Which version of Windows 10 is installed on your computer?
   

Meanwhile, I would suggest you to turn off the Audio Enhancement. Please follow the steps provided in the article:
Fix sound problems in Windows 10.



Please write back so that we can help you.

Regards,